Customer Service Sales

GEORGETTE M. CICONE

***** ****** ***** ******, ********, CA, 91354

Home 661-***-****~ Cell 818-***-**** ~Email ********@**.**.***

____________________________________________________________________________

____________

MANAGEMENT/SALES

. A natural communicator with strong business development, account

management and relationship building skills across diverse markets.

Excellent presentation and negotiation abilities.

. Expertise in identifying and capturing market opportunities to expand

client base. Diligent in cold calling, prospecting and follow-up. A

quick closer, skilled in identifying and addressing concerns.

. Bottom line oriented - dedicated to personal and company success.

. Key competencies include a passion for results, a customer / client

service orientation, relationship building, understanding others, strong

communication skills, teamwork, self-confidence and selecting top talent.

. Well organized and detail-oriented with excellent time management skills.

. Proficient with Microsoft Word, Excel, PowerPoint, Outlook,

SonicRecruit, PowerBase, and PeopleSoft,

PROFESSIONAL ACCOMPLISHMENTS

. Possesses a proven track record of generating 2-5 million in revenues a

year.

. Facilitated the preparation and presentation of proposals and national

and onsite bids with potential revenue of

$3 million.

. Implemented employee retention programs which increased revenues over

$100,000 annually.

____________________________________________________________________________

_____________

PROFESSIONAL EXPERIENCE

Recruiter - 7/08 to 2/09

Encino, CA

Manpower USA

Sourcing

. Proactively manage the intake process in a timely and efficient manner.

This includes developing recruitment strategies, prescreening candidates,

understanding client needs, utilizing effective advertisements, managing

the applicant flow, resume mining, proper resume analysis/matching, and

interviewing candidates.

. Develop a pipeline of qualified candidates in order to effectively match

qualified candidates to clients needs.

. Proactively recruit most place able applicants suitable for marketing to

increase orders and overall business expansion.

. Provide appropriate tracking and analysis of sourcing methods.

Customer Service

. Partner with clients to understand and become part of their total work

force solutions.

. Employ "Best Practices".

. Manage client and candidate follow-up in agreed upon time frames.

Including follow-up calls, client visits, guarantees, and applicant

profiles.

Financial

. Prepare monthly tracking and report generation as requested by

management.

. Effectively negotiate and manage pricing strategies within corporate

guidelines.

. Provide effective risk management for placements (e.g. guarantee period)

within corporate guidelines

Sales

. Adjust focus and activity to maximize revenue generation from month to

month, congruent with changing business demands.

. Proactively plan and execute revenue generating client calls to achieve

sales targets; understand the market including:

. Competitors market share.

. Customers - levels, potential, key relationships, profile, and

direction/plans.

. Prospects - who is taking ownership, potential for business, key

contacts.

. Profiling/key skill-selling of candidates to meet clients and/or

prospects requirements.

. Develop partnerships with branch managers/staff for value-added marketing

services for client.

Senior Agent - 8/95 to 6/08

Randstad USA Encino, CA

Recruiting and Sourcing

. Perform detailed interviewing and hiring potential internal and external

talent and goal expectation plans for the teams on a daily basis.

. Markets all RNA services/skill segments to active and inactive companies,

penetrating these accounts further by strategically building

relationships for business development purposes.

. Client development - develops, grows, and re-establishes existing and

past relationship with clients (active and inactive), including

maintaining and updating client database information through front office

system.

. Leverages presence of talent skills - developing accounts toward

employing talent from diversified segments -cross segment client

development.

. Negotiates with client on behalf of talent in order to secure the best

possible compensation package for direct hire and best pay for temporary

/ contract assignments

Customer Service

. Establishes and foster an open and communication intensive relationship

with all customers; constantly monitoring their career aspirations.

. Solutions provider - leverages intellectual horsepower as a business

solution to clients by providing expertise in employment issues /

solution

Training

. Coach and develop high performing work teams about sales, expectations,

and company vision.

. Communicates with recruiting sources - engages in continual communication

with Market Recruiting Managers and the Recruiting Center of Excellence

regarding talent needs.

. Assists the Market Manager in training and developing new Agents and

Agents transferring from other positions.

. Assumes on emergent leadership role within the FlexLife Center or Market

. Co-facilitate training programs for the Business Development Managers to

increase revenue and build client relationships.

EDUCATION

. University of Phoenix - Bachelor of Science / Business Management

. UCLA - Health Science / Business Major

TRAINING AND AWARDS

. Human Resource Management Certification - 9/2009

. Human Resources Training - Randstad - 2002 - (i.e. Sexual Harassment,

I-9)

. Leader of Growth - Pacific Region - Randstad 2001

. Top Hopkins Sales Training

Excellent References Available Upon Request

Contact this candidate