Customer Service Quality Control
Resume:
Soman Nair
Tel: 562-***-**** (H)
Cerritos, CA
714-***-**** (Cell)
Email: *********@*****.***
Objective: A challenging position in Legal or allied filed in a
professional environment, where I can utilize my educational
background, skills and work experience for the benefit of the
organization and professional growth.
Skills summary:
( Well versed in general office procedures, bookkeeping and office
management
( Excellent communication skills in commercial, legal and customer
service fields
( Sound knowledge in intranet and Internet, emails and other web
related functions
( Experienced in Windows, Quark Express, Photoshop, Illustrator,
Word, Excel, Power Point, Access, Lotus, Appxender,
Vision, Lawbase, lenstar etc.
( Knowledge in Brighware, Remedy, Admn Management and other programs
used for Customer Service Management
( Excellent problem solving skills, learning abilities, Team player
and a good people person
( Can manage diverse ethnic work force and can speak multiple
languages (English, Hindi/Urdu, Malayalam, Kannada, Tamil), spoken in
Asian and other countries.
Education:
2001: Customer service training on domestic and international customer
service techniques related to
E-commerce (Online course offered by Mind.com)
2000: Microsoft office 2000, Southeast Regional occupational Program,
Word, PowerPoint, Access and
Other programs, Crash course attended on Bright ware, Remedy
programs based on customer support.
1990 to 1992:
Basic Computers, Business Law/Para- Legal Classes at Cerritos
College, California
to 1979:
LL.B, Bachelor of Law (International law, Taxation law and Labor
laws as subsidiaries), University of Mysore, Karnataka, India
1970 to 1975:
BA, Bachelor of Arts (Economics main, Political Science and
Modern History as Subsidiaries), University of Calicut, Kerala, India
Professional experience:
2009 Sept to 2010August:
Manager Palms Inn, 3303 West. Imperial Hwy, Inglewood, CA
90303.Responsibilities includes auditing, supervision of employees,
guest relation and all other functions related to the business.
2009 to Present
Volunteer Work, Helping the administration work of Param Shakthi Peeth
of America a nonprofit corporation based in Los Angles which runs many
unique alternative to orphanages, women shelters, education and
culture centers in many states in India
2004 to August 2009:
Self employed, owned and operated M&M Market, Cypress,
California, a retail market in house hold products, groceries and many
items. All functions related to the business including hiring
employees training and other functions
2001 to 2004:
Title Resolution Specialist (Legal), Ameriquest Mortgage
Co, California, and Worked as a Title Resolution Specialist in Legal
department. Responsibilites includes litigation assistance; follow up
with out side counsels. Resolve issues related to cloud in title.
Prepare partial release and other legal documents, which may be
necessary, related to encumbered property. Title resolution takes the
necessary steps including contacting government, city and state
departments to remedy and title deficiencies on loan generated by
Ameriquest and its affiliates.
Worked as Record Management Associate for Ameriquest.
Responsibilities include customer service, Preparing NOI, payoff
packages, processing microfilm requests, checking funded loans,
records management and all functions related to Records Management.
1999 to 2001:
International Customer Support personal, Internet Escrow Services Inc.
Irvine, California, an E-commerce Company founded by Fidelity National
Title and Micro General, Responsibilites include customer-briefing
regards to member ship agreement, terms and conditions of escrow and
customer assistance for mainly European/Asian/Middle Eastern regions.
Fraud checking, verification of customer credit card authorization,
escrow help regarding title transfer. Guidance to support staff, other
members and company affiliates of Asian and European regions.
Responsible for target achievement, give guidance and support for
special projects to support team.
1990 to 1999:
Quality Control/Auditor, Digital Graphics Advantage, (An
undertaking of South Western Bell/Pacific Bell), Orange, CA.Basic
responsibilities includes quality check and auditing for all finished
ads including federal and state codes related to materials published,
auditing the work of different production department, inventory
control. Tracking and Media prep. Responsible for meeting deadlines
for yellow page publications, quality control including proof reading
for different departments. Work distribution for weekend work and
other functions. Most of the time achieved a hundred percent accuracy,
exceeding the company goals.
Immigrated to USA in 1989 and an US Citizen
References: Will be submitted on request.
Contact this candidate