Customer Service Sales

LAURA E. DECELLES

EDUCATION

Current Student:

Constantine College of Liberal Arts, University of Dallas, Irving, TX

Bachelor of Arts in Theology with a concentration in Studio Art, 2008-2012

Activities and accomplishments: Dean’s List, member of Crusaders for Life

EXPERIENCE

Data Processer December 2010 – January 2010

Boston University, Boston, MA

• Sorting through various applications and application supplements

received in the mail

• Databasing information from applications and supplemental materials into

the computer system and labeling/organizing different materials according

to kind and applicant

Volunteer Recruitment Coordinator June 2010 – August 2010

Muscular Dystrophy Association, Boston, MA

• Making phone calls to business leaders, lawyers, and other professionals

in the area to inform them about the MDA and ask for their assistance in

various fundraising events

• Keeping organized call sheets to ensure that as many people were reached

as possible and meeting/exceeding a quota of volunteers recruited per day

• Providing assistance to other employees through role playing of phone

conversations and giving constructive feedback about my own and my co-

workers’ performance

Canvasser June 2009 – August 2009

The Fund for the Public Interest, Boston, MA

• Going door-to-door raising funds, grassroots support, and awareness for

non-profit organizations and campaigns by using set guidelines of

conversation as well as creative problem solving to accomplish goals

• Assisting and working with other employees in memorizing scripts and

possible secondary responses, as well as practice role playing

• Organizing both files and prospective and previous membership

information, and doing data entry of personal progress

Sales Associate June 2008 – August 2008

Macy’s, Inc., Burlington, MA

• Providing outstanding customer service by greeting everyone who enters

the store, listening to their personal needs and assisting them

• Cleaning and arranging merchandise on the sales floor, as well as

unpacking new deliveries, preparing the merchandising and setting up the

display on the sales floor

• Using POS system to ring up customer’s purchase while continuing to

provide outstanding customer service by handling and bagging/boxing the

products with care and thanking the customer for their business

Contact this candidate