Customer Service Manager

Kendall S. Marrone

203-***-**** **************@*****.*** San Diego, CA 92130

Summary

I’m a self-motivated, confident, ambitious, and creative professional. I’m results-focused and passionate

about my role. I have excellent attention to detail, strong problem solving skills, and take initiative. I’m

a team player, whom works well under pressure, in a busy work environment. I am confident in the

following computer programs: Microsoft Word, Excel, Power Point, Access, Outlook, Adobe Photoshop

and Illustrator.

Work Experience

EXECUTIVE ASSISTANT RUSSELL REYNOLDS ASSOCIATES, CHICAGO JAN 2013-MAR 2014

• Maintained Executive’s calendar

• Responsible for formatting, editing, proofreading and transmitting client deliverables

• Prepared travel itineraries (international and domestic) for the consultant, client and/or candidate

• Responsible for account management and client relationship- consultant expenses, client invoices,

receivables and other financial reports

• Maintained the accuracy and quality of all search information in the RRA database

• Consistently built strong relationships and rapport with candidates and clients

• Answered/screened calls

• Coordinated business development activities and the preparation of any corresponding

presentation material.

• Scheduled senior executive and board level candidate meetings consultants and clients through

various online mediums, video conferences or face-to-face meetings.

• Managed highly confidential information

• Was chosen to represent the Chicago office EA’s in global interoffice meetings.

EXECUTIVE ASSISTANT LIVINGSTONE PARTNERS, CHICAGO JUN 2012-DEC 2013

• Maintained calendars for 7 executives

• Administrative duties- scheduled meetings, arranged travel, handled expense reports and other

invoices, reviewed and distributed documents for meetings, transcribed meeting notes, prepared

meeting materials

• Ordered and maintained supplies, ordered food and beverages

• Event coordination and management

• Updated and maintained client database

• Answered/Screened phone calls

• Greeted and directed clients

ASSISTANT MANAGER VENTILO, LONDON JUL 2010-JAN 2011

• Maintained high quality customer service- discretion for high profile clients, recalling a clients

history of purchases and interests, constant communication about new product and upcoming

events

• Staff development- responsible for training new staff on product, company policy, daily

responsibilities, corporate correspondence, checking in/out inventory and computer software of

customer database

• Protecting company assets- balanced register, responsible for bank deposits and change orders,

key holder, controlling and documenting expenses

• Supporting retail marketing initiative- set daily, weekly, monthly goals for team to meet; pushed

product which was targeted by corporate, coordinated events in store

MANAGER/ADMIN ASSISTANT WATER JEWELS, LONDON NOV 2009 – JUL 2010

• Worked with high-profile clients and maintained the relationship through communication

• Managed the studio- responsible for selling product, visual merchandising, repairs, and sales

• Trained staff on understanding of product and company protocol for sales and marketing

• Implemented programs with surrounding businesses for referral purposes

• Administrative duties- kept track of expenses and petty cash; responsible for all email

correspondence with clients, wholesalers, and PR persons; assisted with launching of second

location by training staff, visual merchandising, and implementing daily routines

• Personal Assistant duties- answered and screened phone calls, typed correspondence, researched

various topics under a strict time constraint successfully.

EXECUTIVE ASSISTSANT INTEGRIS FUNDING LLC, ALBUQUERQUE JAN 2007 – JAN 2009

• Originated loans through major US Banks- talked with clients, pulled credit reports, discussed

potential issues with closing for each particular case, processed loan by ensuring that all loan

documentation was complete, prepared application for submittal and underwriting, closed loans,

ensured that clients fully understood the product being used

• Marketing- created website using templates, mail-outs, and advertisements

• Customer service

• Business process improvement- launched the Integris office from inside a real estate office in order

to generate more leads

• Perform any additional duties/activities assigned by management- daily reading of reports and

documents effecting the lending sector, upkeep of website, gave weekly report on the state of the

economy to the real estate agents during meetings

SALES SERVICE ADVISOR/ASSISTANT MANAGER SWAROVSKI JAN 2005 – JAN 2007

• High quality customer service- always positive attitude, maintained database of clients past orders

and wants, keeping client informed of upcoming events and promotions, product knowledge, and

• Training- new staff introduction to the company, procedures, and expectations. Register and

product training.

• Operations- Ensured all operational standards are maintained, maintained store cash handling

records, reports and opening and closing procedures, reviewed merchandise orders and inventory

levels for accuracy and consistency, maintained allocated budget within the store, ensured visual

standards are met, set up special events and promotion

OFFICE MANAGER SOUTHWEST MYOTHERAPY JAN 2002 – JAN 2005

• Responsible for office- answered phones, scheduled clients meetings, answered correspondence,

stocked and maintained office equipment, maintained expense reports, and billing

• High quality customer service- positive with clients, responsible for charging clients for services

• Marketing- maintained godaddy website with products, created postcards for advertisement

• Insurance- responsible for calling in prescriptions for approval and assuring insurance was billed

correctly

Education

Bachelors of Fine Art, Art History University of New Mexico

Recruited and Participated in Varsity University Soccer

Contact this candidate