Customer Service Home Health
Resume:
Suzanne C. Smith
N**** County Hwy K, Jefferson, WI 53549 920-***-****
***************@*******.***
Objective
To obtain a position that will enable me to use my strong written and verbal
communication skills, positive can do attitude, and organizational aptitude to
impact an internal and external customer service base.
Work Experience
• Alden Estates of Countryside
Personnel Director
Jefferson, WI
7/10-present
o Completed bi-weekly payroll, utilizing Kronos 6.1 software.
o Generate and track the use of COBRA, FMLA, worker's compensation,
and unemployment.
o Complete job reference checks, initiate pre-screening phone
interviews of employee applicants.
o Orientation and complete on-boarding for all new hires.
o Maintain accurate personnel and medical files for all employees.
• Countryside Home of Jefferson County
Scheduling Specialist
Jefferson, WI
2/2004-7/2010
o Created staffing schedules for nursing, housekeeping, and dietary
departments.
o Tasks included daily replacement of staff due to illness, holiday,
vacation, or termination.
o Identified and evaluated open positions for internal and external
advertisements.
o Prepared monthly metric reports including: employee turnover,
overtime, and use of paid time off.
o Acted as backup payroll utilizing Kronos 5.2
• Trinity Healthcare
Scheduling Specialist /CNA
Johnson Creek, WI
11/2000-2/004
o Served as non-office hours scheduler for all home health and hospital
employees while coordinating with the needs of clients and hospitals.
o Worked additional hours as home health C.N.A. providing quality care
to individuals including: personal cares, emotional support, cleaning
of their homes, food preparation, and assistance with transport to
appointments and stores. Proper and accurate documentation of these
services performed.
o Continuously adapted to the ever changing needs of the Home Health clients
and employees.
• Additional Experience
o Several years additional experience in fast paced customer service driven
environments.
Computer Skills and Professional Training
Kronos 6.1. Microsoft Office Suite including: Word, Excel.
Intensive course in Leadership Development (2011).
Education
• Suomi College, Hancock, MI
1987-1989
o Associates Degree in Elementary Education, Deans List
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