Manager Management

STEPHEN B. HEISTER

** ********** ***** ********

Solutions, Inc.

West Deptford, NJ 08051 19 West

College Ave.

856-***-**** or 609-***-**** Yardley, PA

19067

************@*******.***

800-***-**** x4565

PRODUCT MANAGEMENT

Innovative and creative product manager with a proven track record in

managing technology products from conception to launch while driving brand

growth and improving sales. Experienced manager recognized for building

strong vendor and client relationships while leveraging excellent

negotiating skills to achieve brand success. Respected team leader and

mentor with extensive experience in the wholesale distribution industry

adept at identifying emerging trends and opportunities.

Passionate product development specialist, skilled in impacting the

visibility, profitability, and performance of ERP products/services through

orchestration of competitive market intelligence and product positioning.

Track record of developing highly successful campaigns within budget, on

schedule and surpassing corporate goals. Excellence in creating and

managing revenue streams.

Core Competencies

Product and Portfolio Management . Sourcing . Brand Development . Product

Design and Selection

Vendor Relations . Market Trends . Forecasting . Negotiation . Product

Placement . Business Development

Team Leadership . Strategic Analysis . Communications . Mentoring .

Account Management

Cross Functional Team Development & Management . Business Analysis

Agile Methodology . SCRUM Methodology . Product Lifecycle . Technology

Roadmaps

PROFESSIONAL EXPERIENCE

ACTIVANT SOLUTIONS INC., Yardley, PA, 2000-Present

Sr. Product Manager (2009-Present)

Progressed through roles of increased authority due to excellence in

resource optimization, business/systems analysis, and portfolio management.

Lead product management of an ERP software solution - Prophet 21 -

supporting 1400+ companies in North America and Europe, across 11 key

vertical markets. Spearhead business intelligence offerings engaging

graphical and reporting tools highlighting KPIs and metrics. Formulate

roadmaps for multi-generational project plans. Conduct market analysis,

pricing, sales projections, and reporting. Finalize and present research

and analysis findings to senior management.

Determine customer value, revenue potential, and return on investment by

engaging lean concepts and assessing roadmap initiatives. Collaborate with

business analysts and product owners directing scrum teams through the

management of a prioritized product backlog. Liaise with sales, support,

consulting, and marketing organizations to generate sales. Plan and deliver

proposals and training courses to customers and support teams. Attend

industry tradeshows. Travel and visit prospective site locations.

Key Accomplishments:

Champion the management of a $50M+ portfolio, benchmarking product

development lifecycle, road mapping, metrics planning, resource allocation,

and project planning.

Gather user feedback to seamlessly integrate product improvements and

secure larger client base.

Won numerous awards for teaching excellence to internal staff and customer

base.

Manager - Business Systems Analyst Team (2005-2009)

Supervised, mentored, and managed a team of business analysts developing

functional specifications for ERP solutions, a web based storefront

product, EDI/Trading Partner communication portal, and business

intelligence (BI) tools. Liaised with Product Managers. Conducted quarterly

and annual performance reviews. Devise job descriptions, led

recruitment/selection and sourcing strategies.

Key Accomplishment:

Conceptualized, planned, and launched processes, templates, and guidelines

ensuring attainment of customer needs and optimal solutions.

STEPHEN B. HEISTER

************@*******.***

800-***-**** x4565

PAGE 2

Business Systems Analyst (2003-2005)

Oversaw all aspects of requirements gathering, systems analysis, resource

management, project coordination, and training/development. Authored

functional specifications that facilitated development, testing, and

documentation. Conducted extensive lead generation and prospecting. Visited

account sites and industry events

Key Accomplishment:

Directed integration process for several acquired ERP systems into single

Trading Partner/EDI Network

Designed over 175 new features, including a robust Service and Maintenance

solution as well as detailed categorization and search optimization for web

storefront.

Application Consultant (2000-2003)

Administered onsite and process development for distributors on

comprehensive ERP systems, positioning accounting, system administration,

logistics/inventory, and order processing functions. Travelled to multiple

locations US/Canada wide. Also served as proofreader and technical writer

for various templates for system audits.

Key Accomplishments:

Held role as system administrator for a major Canadian based customer for

6+ months, aiding in the development of management reports using Crystal

Reports, ODBC, Excel, and Access.

Facilitated the launch of the Acclaim (UNIX based) system and Prophet 21

(Windows based) solution for several supply companies, overseeing user

training, resource allocation, and troubleshooting.

** **

Prior to 2000, worked as Actuarial Associate for TOWERS PERRIN,

Philadelphia, PA.

EDUCATION & TRAINING

BA, Bachelor of Arts in Mathematics, Actuarial Science

UNIVERSITY OF PENNSYLVANIA, Philadelphia, PA

Training & Development:

Pragmatic Marketing Certified . Agile Development and Product Owner

Workshops

Six Sigma Greenbelt / Continuous Improvement Training

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