Customer Service Maintenance

Qualifications Summary

David E Wilke

*** ****** ** • Oregon, WI 53575 • 608-***-**** • ***************@*****.***

Dedicated, positive and professional maintenance engineer with almost 32 years of experience with M&I bank. Experienced in working in a fast-paced environment demanding strong organization, technical and interpersonal skill. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Experience Highlights

Long-Term Experience Specifics

- Customer Service & Relations

- Independent Problem Solving

- 25 yrs. Electrical Experience

- 25 yrs. Plumbing Experience

- Boiler Operations & Maintenance Certification

- Participate and complete yearly training programs

- Completed yearly safety & security training programs - Completed yearly compliance training courses

- Completed FM Global Online Client Training

- General Computer Skills

- Excellent documentation skills in regards to policies, safety, technical and

- Valid Driver’s License & excellent driving record of company service vehicles - On-call (Daily, Evening, Weekend & Winter Snow Emergency)

- Daily(including evening) on-call for emergency maintenance issues

- Winter Weekend on-call for snow removal, premises maintenance and warehouse maintenance

Branch Office Internal Specifics

- Handle customer service requests for 10+ branches.

- Light bulb, ballast, etc. replacement

- Key & Lock maintenance, office keying, making keys, door, draw & file cabinet repair. - Assist with office furniture moves, installations, picture hanging.

- General Building Maintenance, cleaning & inspections

- Electrical tasks

- Plumbing tasks

- Furnace and general air filter maintenance

- General repair of building and equipment

- Monthly Elevator Testing

- Quarterly Sprinkler Testing

- Monthly fire alarm testing

- Monthly air-compressor and water softener inspection

- Placing banners, decorations and marketing information for various events - Other tasks as assigned

Branch Office Outdoor Care-taking Specifics

- General cleaning & maintenances of the buildings & grounds. - Winter Maintenance (snow-blowing, salting of sidewalks, etc.) - Mowing yards - specifically large lawn at Fitchburg warehouse - Place outdoor banners at various locations for special events - Watering of shrubs and flowers

- Install parking lot signs and posts throughout the year - ATM Clean-up & general maintenance

- Setting up picnic tables, etc. for summer events.

- Other tasks as assigned

Contact this candidate