Customer Service Administrative Assistant

S HAKEH ALVANDYAN

**** * ******** *** *** * Glendale, CA 91205 • 818-***-**** • ***************@*****.***

Summary of Qualifications

Over 5 years of customer service experience Sharp communication &

i nterpersonal f lair

Astute analytical ability F lexible, enthusiastic, & dedicated

Education

University of California, Los Angeles G raduation: June

2010

Bachelor of Arts, Psychology

L os Angeles Valley College G raduation: June

2008

Associates Degree in Biology

G lendale H igh School G raduation: June

2005

Work Experience

Modern Optometry, G lendale, CA Sept 2005- Sept

2010

Administrative Assistant/Office Manger

Managed the front desk: filing, scheduling & answering phone calls, checking in/out

patients, verifying insurance, obtaining authorizations, collecting copays, and medical

b illing

Performed general office duties such as ordering supplies, maintaining records

management systems, and bookkeeping

Scheduled and coordinated meetings, interviews, appointments, and t ravel arrangements

Typed company’s corporate presentations, correspondence and annual reports

Planned and coordinated corporate luncheons and special events

Served as a liaison in operational issues and resolution of day-to-day administrative tasks

Yerevan T ravel I nc., Los Angeles, CA J une 2006- Dec

2006

Receptionist

Maintained calendars, i ncluding appointments, meetings, and t ravel arrangements

Booked/Reserved airline tickets, i ncluding vacation packets, air, hotel an d t ransportation

Processed and upd ated company files and records

Salvation Army, G lendale, CA J une 2005- Aug

2005

Tutor

In teracted with children to help build self-reliance

Maintained comfortable working environment for students and prepared lab sessions

Tutored students in mathematics & English, and planned upcoming field t r ips

Contributed in helping the staff serve food

Honors and Activities

National Dean’s L ist • Scholarship Recognition Award • In Recognition of Service to the

Community

Pre-Pharmacy Society • Armenian Student Association • P.E.S.S.A

Volunteer: Haig Pharmacy • Path Achieve Glendale • Glendale Memorial Hospital

Skills

Very quick learner with the abili ty to work with lit tle or no supervision

Computer: Microsoft Word, Excel, PowerPoint; Adobe Photoshop, Outlook, Quickbooks

Type 65 wpm

Languages: Fluent in Armenian and familiar with Spanish

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