Manager Development Officer

Donna L. Oliver Contact

Citizenship : Able to work in America Tel : 704-***-****

e-mail :

*********@****.***

Address

P.O. Box 621862 Charlotte, NC 28262

Profile

Summary

Highly accomplished Collections representative with both start-up and growth

organizational skill. Results oriented decisive leader with over 12 years of

experience in strategic thinking and problem solving. I possess a consistent track

record with a strong commitment to detail, earning profitability and desire for

excellence. Superior focus to thrive in a dynamic and fluid environment while

remaining calm and focused.

Availability

Immediately

Key Skills

Ability to negotiate with people even in any difficult situation.

Able to work under stressful conditions meeting with deadlines.

High initiative and motivation.

Excellent verbal as well as written communication skills.

Ability to follow instructions and pay attention to details

Able to work in a team environment.

Highly flexible.

Efficiently and accurately executed tasks within Collections area.

Education

2003 to 2007

Bachelor in Theology

LIBERTY UNIVERSITY, School of Seminary, Lynchburg, VA

2008 to 2011

Master in Biblical Counseling

LUTHER RICE, School of Counseling, Lithonia, GA

Career Experience

Allstate Insurance, Charlotte, NC 28262

Senior Customer Insurance Representative

September 2009 to October 2010

Licensed in 20 states for property and casualty, spend 90% of time on the phone

meeting the needs of our customers.

Passed the NC Property and Casualty Licensing Exam

8 weeks of training

Charlotte Rescue Mission, Charlotte, NC 28202

Lead Development Officer

February 2007 to August 2009

Supervised a portfolio of donors by keeping in touch with current donors and

updating their information.

Promoted to Lead Development Officer in three month.

Managed donor base and utilized base to ask donors for donations.

Maintained retention of current donors and generated new donors.

Met monthly and quarterly goal 98% of the time.

Celebrity Resorts, Orlando, FL 32369

Owner Relations Manager

March 2004 to November 2006

Owner Relations Manager for the Financial Services Department performing all main

functions and duties as required and meeting daily quotas as deemed by management.

Supervised eighteen employees and two lead employees.

Strived to decrease delinquency by using all company methods available to me.

Motivational leadership skills to encourage others to work well and produce at

100% daily.

Mortgage Lenders Network, Middletown, CT 06104

Senior Loan Counselor

October 1998 to February 2004

Collected on seriously delinquent accounts, residential mortgages that were 60-90

days past due. Counselled customers on options of repayment: payment plans,

extensions, bankruptcy, and finally foreclosure. Worked in detail with the

bankruptcy and foreclosure departments.

Counselled clients on refinance, deed in lieu and/or foreclosure of property.

Worked with the loss mitigation, bankruptcy and foreclosure experts.

Completed contracts and paperwork for reinstatement of loans in foreclosure.

Skip traced accounts using credit files, cross references, libraries, and tax

records.

Worked out repayment and forbearance plans to get accounts current.

Sovereign Bank, Rock Hill, CT 01064

Senior Collector

June 1990 to September 1998

Performed day to day requirements for a functional and productive collection

floor. Trained new hire on Magellan, Autell and Melita and well as versed them on

company policies and procedures. Strategically placed new employees in key

positions for an effective functioning collection floor. Worked on 90+ auto loans

and made the final decision on repossession of vehicles.

Expedited research requests and proof of payment on all delinquent accounts.

Trained new hires on the auto-dialer system.

Refer accounts out for repossession if needed.

Provided proper customer follow up

Computer Skills

Ms Word

Ms Excel

Ms Outlook

References Upon Requests

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