Customer Service Technician
Resume:
VERNEL GOFF
PARAMOUNT, CA 90723
EMAIL: **********@*****.***
CAREER OBJECTIVE
To work in a challenging and fulfilling environment as a Certified Pharmacy
Technician in a growth-oriented organization that offers diverse job
responsibility and the potential for advancement. Also seeking a rewarding
position whereby the foundation of the workplace embraces excellent
customer service which will allow me to both further utilize my skills and
acquire new abilities.
SKILLS
. PTCB Certified
. Educated on Federal & State laws/regulations
regarding the provision of pharmaceutical services
. Customer Service oriented, strong analytical and
organizational skills, hard working, self-motivated,
proven ability to lead and motivate teams, and results
driven
. Excellent interpersonal and communication skills,
phone manner, and office etiquette
. Proficient with computers including all Window
operating systems, Microsoft Office; type 60
words/minute
. Experienced with the Pyxis, MedCarousel, and Swisslog
machine.
PROFESSIONAL EXPERIENCE
03/06 - Present Pharmacy Technician
Intra Drugs Pharmacy, Lynwood, CA
. Active listening by giving full attention to
customers and Pharmacist to convey information
effectively
. Establish and maintain team building relationships
with supervisors, and co-workers
. Transcribe pharmaceutical information by mixing,
measuring, filling, affixing labels and verifying
customer prescriptions/information is accurate and
complete
. Analyze information and evaluate results to choose
the best solution to solve problems
. Clean and help maintain equipment and work areas;
sterilize glassware according to prescribed methods
. Order, receive, label, count and stock incoming
supplies, verify quantities against invoices, and
enter inventory data into computer
. Experienced in ordering medications and billing
insurance companies
. Expert in submitting TAR's (Treatment Authorization
Request)
05/08 - 09/10 Pharmacy Technician
Cedars-Sinai, Los Angeles, CA
. Experienced in Inpatient pharmacy and compounding
cream and ointment medications
. Restock medicine carts throughout the hospital
. Order, receive, label, count and stock incoming
supplies, verify quantities against invoices, and
enter inventory data into computer
. Knowledgeable of current drug forms, dosage
strengths, generic and trade names
. Duties include reading, understanding, and
transcribing pharmaceutical information, standing for
long periods of time with frequent
bending/lifting or reaching of items of 1-50lbs
. Assist licensed pharmacists with packaging
manipulative repetitive, and other non-discretionary
tasks, including removing drugs from stocks, counting,
pouring or mixing pharmaceuticals: placing product in
a container; affixing label(s) onto container;
packaging and repackaging
. Recipient of Standing Ovation's for Quality Service
Award
EDUCATION
03/05 - 11/05 Medical Assistant Certification
Maric College Carson, CA
Honors: Academic
Honor Roll and Perfect Attendance
07/01 - 04/02 Pharmacy Technician Certification
American Career College Los Angeles, CA
Honors: Director's
Award for Academic Achievement
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