Customer Service Forklift Operator

PROFESSIONAL PROFILE

Highly motivated and goal oriented Forklift Operator with extensive knowledge of Warehouse processes

and procedures. Expert at applying motivational skills to consistently produce positive and productive

results. Highly commended for providing significant contributions both as an individual contributor and

as part of the team, along with demonstrating passion for work and exceptional multitasking capability.

Adept at handling and creating high stake decisions within tough situations and stringent circumstances.

Well organized and reliable, keen attention to detail, and excellent verbal and written communication

skills

SUMMARY OF SKILLS

Forklift Operator; Inventory Management; Use of Job Related Equipment; Process Improvement; Lead

Courier; Production and Strategic Planning; Maintenance; Safety, Sanitary and Security Processes and

Procedures; Customer Service Relations; Exceptional Telephone Etiquette; Microsoft Office Suite (Excel,

Word, and PowerPoint)

EDUCATION

Georgia Piedmont Technical College;

Concentration: GED and HVAC Certified

WORK HISTORY

Forklift Operator 01/2011

01/2014

Millard Refrigerated Services – McDonough, GA

Safely loaded and unloaded products from trailers using forklift trucks and other material

handling equipment to storage locations; efficiently stack and store the merchandise in the

appropriate areas.

Pulled and prepared products for shipment ensuring that the exact number and type of product is

loaded, shipped, and free from damage.

Maintained forklift equipment by troubleshooting breakdowns, performing preventive

maintenance, and recommending repairs and performing routine pre and post inspections.

Used radio frequency equipment to communicate day to day warehouse operations with other

employees and supervisors; reported, checked, and maintained quality variances.

Monitored and maintained accurate inventory control and security; ensured proper stock rotation.

Complied with OSHA and MSDS standards and procedures to ensure safety guidelines are met on

a daily basis.

Lead Courier 07/2008 to

01/2010

Inland Seafood – Tucker, GA

Coordinated courier runs, pickups, deliveries, and scheduling across all areas, amending to meet

any changes in service provision as required; calculated multiple deliveries in a geographical

route.

Provided customer service, ensuring products are received within a restricted time frame;

managed external issues that impact on service deliveries e.g. traffic delays and other issues

outside of courier control.

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Effectively evaluated products for accuracy by preparing ending shift daily/weekly reports;

monitored workload vs. staff levels, adjusting rosters as necessary, including leave and hours of

work.

Maintained a suitable number of qualified and competent staff to perform the range of work in the

team; lead a team of 15 to 20 employees with daily workload; managed team performance

Ensured that couriers comply with regular service and cleaning schedules; supervised loading and

packing for next shipping.

Acted as the point of contact for general courier service issues while delivering merchandise

within the tri state area.

Cross trained all route couriers; advised staff on courier procedures, and answered queries from

staff and customers

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