Sales Manager

Amy J. Veenstra ************@*****.***

***F Bayberry Pointe Drive NW Grand Rapids, MI 49534

616-***-****

Profile:

. Experienced professional seeking a computer-related position to maximize

researching, writing, organizing and detail-oriented skills. Consistently

recognized for excellent customer service. Quick learner with strong work

ethic.

Experience:

Client Services Professional

JPMorgan Chase Bank

Grand Rapids, MI January 2007 - present

. Worked with customer to address, resolve and research any problems on

loan and depository accounts

. Supported sales lenders in multiple locations

. Managed multi-million dollar portfolios during opening of sales lender

positions

. Handled due diligence for all loans from approval through loan closing

. Coordinated loan closings with internal and external representatives

. Identified sales opportunities on current clients

. Researched and generated sales proposals on prospective new customers

. Part of select five member team of Advisory Board for Midwest Client

Services Professional team covering all of Michigan and Northern

Indiana

. Chosen as one of 34 Client Services Professionals to be National

Mentor for incoming colleagues

Database Sales Manager

DPFox Sports & Entertainment

Grand Rapids, MI December 1999 - January 2007

. Solely responsible for working with outside consultants on creating

and customizing SQL-based sales and marketing database, Goldmine

. Wrote and disseminated e-mails to customers and prospects relaying

special theme events, commercial sales and ticket sales promotions

. Generated lists for direct mail, phone and HTML e-mail sales campaigns

. Trained sale representatives and interns on database utilization

. Coordinated event day special events and was primary liaison with

catering staff

. Performed post-event follow up with customer including tabulating

survey results

. Calculated sales reports based on game, sales executive and season-to-

year totals

. Managed total of 12 interns over tenure for department

. Promoted from Ticket Services Database Coordinator (1999-2002) to

Ticket Sales Database Manager (2002-2005) to Database Sales Manager

(2005-2007)

Education:

Bachelor of Arts in Communication Arts and Sciences, focusing on

Telecommunications

Calvin College, Grand Rapids, MI

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