Customer Service High School

Location:

Posted:

May 30, 2011

James C. McDowel

Denver, Co 80239 Email: ************@***.***

Objective To attain a Customer Service position and further develop my

call center and customer service skills and experience.

Work April 2003-July 2010 Convergys Custom Mngmt Group-Call Center

Associate

12025 E. 45th Street; Denver

Experience Nov1996- April 2003 Teletech, Inc. - Assistant Call Ctr.

Supervisor;

12025 E. 45th St; Denver

Education May 1992 Montbello High School

Denver, Co

May 1996 Associate's Degree - Aurora

Community College Aurora, Co

Awards/Honors 1996-2003 I received many TeleTech awards

for perfect attendance, model

Employee, and

exceeding Call Center Time corporate goals

2010. I was awarded several Convergys VIP awards for

being voted

Most supportive team member by my peers in

Convergy's

Government solutions division.

June 1992 $2,000 scholarship

award from the Denver Kappa Sigma Phi fraternity,

honoring me

in my senior year for best all -around graduate.

Volunteering 2003-Current True Light Baptist Church in

Denver; general volunteer and member of

the Usher

Board.

1991-1993 Junior ROTC; Squad

Leader