Customer Service Manager
Resume:
Chris C. Williams
**** *.*. ******* *** Apt. #***
Hillsboro, OR 97124
c abhfgw@r.postjobfree.com
OBJECTIVE
To gain employment in an environment that will help further my expertise in this field. I
am dedicated to moving forward and excelling in any position I acquire.
PROFESSIONAL EXPERIENCE
April 2010 – Jan. 2011 Rivermark Community Credit Union Beaverton, OR
Loan Processor
Assisted loan officers with files, from origination through funding
•
Calculated income documents and completed funding conditions
•
Evaluated loans for problem areas before transferring to underwriter
•
Placed welcome calls to customers; providing contact info and an estimated date of loan
•
completion
June 2009 – Feb. 2010 Bank of America Hillsboro, OR
Loan Processor
Responsible for moving loans thru pipeline in a timely manner
•
Contacted customers to request information and answer questions
•
Reviewed difficult files with manager and formulating solutions
•
Answered incoming calls on call team, as needed
•
Jan. 2008 – May 2009 Texas Land and Cattle Albuquerque,
NM
Dining Room Server
Provided excellent customer service to guests
•
Knowledge of steaks and specialty foods
•
May 2006 – Jan. 2008 American Home Mortgage Albuquerque, NM
Loan Processor
Assisted branch manager and loan officers with processing their loans,
•
conventional, FHA, VA
Ordered, processed, and reviewed important loan documents such as
•
appraisals, titles, income paperwork
Provided excellent customer service via phone, email, or fax
•
Able to compose Escrow documentation for borrowers/purchasers
•
Jan. 2006 Feb. 2007 Olive Garden Restaurant Albuquerque, NM
Dining Room Server
Extensive knowledge of fine wines and Italian dishes
•
Delivering food and beverages in a timely manner
•
July 2005 Dec. 2005 Specialty Mortgage Corp. Albuquerque, NM
Loan Processor
Drawing up loan closing documents for customers to sign at closing
•
Completing closing conditions of loan, title, escrow, appraisal
•
Assisting account managers and underwriters with loan conditions
•
April 2003 July 2005 Washington Mutual Bellevue, WA
Sr. Loan Processor
Processed loans from start to finish threw the loan system
•
Ordering title, escrow, flood insurance and appraisals
•
Pulling credit reports, pulling previous loans of borrowers
•
Creating new loans from online submissions and sending out disclosers
•
Ability to use Washington Mutual loan programs such as Loan Works, Optis
•
Value, Property Management or PM, online DU, Freddie Mac and Fannie Mae
Sept. 2001 April 2003 The Bank of Washington Kirkland, WA
Teller/ Administrative Assistant
Greet and assist customers with transactions in person or by phone
•
Responsible for counting and balancing personal register
•
Selling of Visa credit cards, savings and checking accounts, personal CD’s
•
Balancing night drop and ATM machine
•
Processing new accounts, entering data, daily reports of accounts
•
Assisting Bank Managers with emails, faxes, general office duties
•
GENERAL SKILLS
Knowledge in multiple computer systems for loan processing
•
Fast learner, punctual, excellent customer service skills
•
Works well under pressure
•
Very detail oriented and manages time well
•
Goes the extra mile to make customers feel important and valued
•
REFERENCES
Marge Mead 503-***-****
Manager of the Mortgage Dept, Rivermark Community Credit Union, Beaverton, OR
Karla Murr 503-***-****
Loan Officer, Rivermark Community Credit Union, Beaverton, OR
Aaron Webster 505-***-****
Kitchen Manager, The Olive Garden Restaurant, Albuquerque, NM
Contact this candidate