Customer Service Representative

Antoine Gibson

Atlanta, GA ***** ? **********@*****.*** ? Cell 770-***-****

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PROFILE

**- **** ********* ****** ************ experienced in full range of travel

management cycle, from concept through completion. Negotiated accommodation

pricing between multiple vendors, generating 50%-75% savings over standard

rates. Computer expertise includes: Worldspan, (8 years), Sabre, (6 years),

SAP, Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Current on

all travel procedures through self-study of books, audio tapes, trade

magazines, and professional associations.

PROFESSIONAL TRAVEL EXPERIENCE

Responsibilities

. Assessing corporate travel requirements and managing large group

arrangements.

. Arranging details for travel operations (facilities, hotels, car

rentals, and airline tickets, program itineraries).

. Scheduling and reserving space for meetings, conferences, and

other office arrangements.

. Assembling and distributing business international documents for

travel compliance.

. Performing administrative support functions for staff of 50.

. Serving as liaison between executive management and team

members.

Results

. Collaborating and coordinating 10 large travel accounts for

Fortune 100 companies.

o (World Travel/BTI). Clients: United Parcel Service (UPS),

Equifax, Deloitte and Touche, Citigroup

. Consulting with 30 "C" level managers and decision makers

throughout sales cycle ensuring travel purchases would solve

specific client needs.

o Aquilex

. Directing multiple travel priorities effectively boosted profit

margins by

10%-25%.

o American Express

. Earning 2007 Star Award for Superior Customer Service Skills.

o Client: Cox Publishing

Senior Travel Consultant/Admin. Assistant, Aquilex Travel, GA 2008 - 2008

Travel Agency Service Representative/CSR, American Express, GA 2003

- 2005

Senior Travel Consultant, World Travel/BTI, GA

1994 - 2002

Travel Counselor III, American Express, GA

1991 -1994

Antoine Gibson 770-***-****

Page Two **********@*****.***

EDUCATION

Bachelor of Science, Global Management and Communications,

2008

Wilberforce University, Wilberforce, Ohio

ADDITIONAL EXPERIENCE

Intake Worker, Partnership for Community Action, Decatur, GA

2009 - 2010

Substitute Teacher, Peace Academy, Decatur, GA

2009 - 2009

Customer Service Representative, Cox Publishing, Dayton, OH

2005 - 2007 2005 - 2007

VOLUNTEER WORK

Society of St Vincent de Paul

2010

Peace Baptist Church

2009

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