Customer Service Manager

NATALIE M. MEYERS

**** ****** ******, ***** ****, CA 92626

**********@***.*** ( 714-***-****

EXPERIENCE

****-******* ******* ****** *********, L.P.

Newport Beach, CA

Senior Payroll Administrator

. Process high volume multiple state semi monthly payroll

. Administer all relocation, housing allowances, commission

and bonus payments

. Work directly with the executives from corporate accounting

and human resources to coordinate all cross-company

transactions, including: taxes and audits; acquisitions and

divestments; corporate, site and business unit budgeting

and financial statements

. Responsible for the set up of new tax jurisdictions,

processes all tax inquires and allocate all tax credits and

adjustments for the accounting. Resolves uncollected tax

and negative wage problems.

. Provide training for employees and managers with regards to

the payroll time keeping system Cybershift

. Develop ad hoc financial and operational reporting as

needed. Responsible for producing weekly, monthly,

quarterly and annual reports as well as running detailed

reports to be entered into the General Ledger and Finance

software..

. Provide exceptional daily customer service through phone

calls, e-mails and faxes. Assist all employees in setting

up their direct deposits, W4's, and printing copies of

their payroll checks and W2's through the ADP Self Service

work center

. Analyzes and responds to complex matters requiring

comprehensive knowledge of payroll policies and procedures;

authorizes exceptions to the policy within defined limits.

. Researches, analyzes and resolves difficult or advanced

technical problems or questions presented by management,

employees and/or outside agency representatives

. Compiles financial, tax and payroll reports for both

internal and external purpose; submits to supervisor for

review

. Manage workflow to ensure all payroll transactions are

processed accurately and timely. Reconcile payroll prior

to transmission and validate confirmed reports

. Process correct garnishment calculations and compliance

. Enter all new hires and interface from PeopleSoft into

ProBusiness payroll system

. Process accurate and timely year-end reporting when

necessary (W-2, W-2c, etc)

. Acts as a subject matter expert and/or resource to others

in the area of payroll processing.

. Provide leadership, guidance and action plans to ensure

consistent compliance with all tax and pay laws

2004-2009 WILLIAM LYON HOMES, INC.

Newport Beach, CA

Senior Payroll Administrator III

. Administer all payroll activities for a privately-held,

home building company with employees across six states

through all daily, biweekly, monthly and year-end

responsibilities

. Assisted with the piloting and developed all Sarbanes Oxley

(SOX) testing, with various deliverables including: process

flows, risk assessment legends, control matrices, audit

plans and results documentation, SAS 70 coordination,

detailed narratives and flow charts

. Overhauled and developed new payroll policies and

procedures necessary to meet the company's explosive growth

- changes included adopting a new pay schedule (semi-

monthly to bi-weekly), 401k contributions, 401K annual

company match, deferred compensation, stock options, bonus

system, computer software and external/internal systems,

and adding multiple interfaces between payroll and other

ancillary databases including benefits and accounting; the

successful implementation of these new directives supported

the company's past and current volatility

. Worked directly with the Director of Payroll and CFO in

preparing custom reports for both payroll and human

resources to help attain financial, strategic and

operational goals

. In charge of all payroll and tax reconciliation of payroll

related GL accounts, adherence to Federal and State payroll

regulations

. Tested and balanced annual payroll system upgrades: defined

system requirements, developed data mapping scheme, tested

new software functions, organized parallel processing tasks

and verified that transaction and year-to-date data

converted accurately

NATALIE M. MEYERS

2003-2004 AMERIQUEST MORTGAGE COMPANY

Orange, CA

Human Resource/Payroll Specialist II

. Coordinated in-house bi-weekly payroll including

deductions, garnishment administration, payroll taxes,

and end of the year W2's

. Responsible for input of new hires, terminations, status

changes and pay rate changes

. Coordinated the distribution of payroll checks to Branch

Managers and ran each manager their individual payroll

reports.

. Supervised multiple project teams of four to five

professionals in corporate and satellite offices in all

payroll procedures

. Assisted Payroll Manager with Workers' Compensation renewal

and audit

. Responsible for month-end payroll general ledger entries,

journal entries, bank reconciliation and quarterly multiple

worksite reports through the State of California

. Maintained records and benefit accruals for divisions

. Prepared quarterly and annual payroll taxes

. Coordinated employee benefits including health, dental,

life and 401K; instructed and assisted all employees at

open enrollment and developed employee retention programs,

maintained employee files and completed

2000-2003 STRATEGIC HR SERVICES/REAL ESTATE TEMPS

Newport Beach, CA

Senior Payroll Specialist/Senior Billing Specialist

. Administered weekly and biweekly payroll

. Researched and reconciled data discrepancies between

payroll and third party vendors

. Processed all new hires, terminations, status changes and

pay rate changes

. Effectively managed multiple tasks and met deadlines while

maintaining a strong attention to details

. Generated reports to analyze, audit and verify data, both

prior to transmission and after receipt of the payroll

output to ensure accuracy

. Streamlined garnishment process to ensure compliance

. Processed all account receivables and posted all cash

receipts, directly resolved billing issues with customers

and maintained a pipeline and backlog report for tracking

sales and revenue for managers

. Compiled payroll and accounts receivable reports for both

month end and quarter end

1999-2000 STRATEGIC HR SERVICES/ CB RICHARD ELLIS

Newport Beach, CA

Senior Payroll Specialist/Senior Billing Specialist

. Responsible for weekly payroll of permanent and temporary

employees

. Distributed payroll checks and reports to staffing managers

. Audited and adjusted employees paid time off accounts and

accruals

. Input all new hires and processed terminated employees

paperwork and issued final payroll checks

. Administered employees garnishments

. Processed all employment verifications

. Input and updated the billing system for the temporary

employees and issued reports to managers

MEMBERSHIPS

AND SERVICE American Payroll Association (APA) - member for both

National and Orange County Chapters

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