Sales Customer Service

Kacie Kl tz

*** **** ** **** ****** #** Orange, *2866 562-***-****

**********@*****.***

Objective

To apply my accounting and clerical experience to create a more

organized, productive, and efficient workplace.

Skills Profile

Excellent computer skills

Proficient in Microsoft Office Suite and QuickBooks

Hard working, organized, reliable, with great attention to detail

Strong written and verbal communication skills

Great customer service and interpersonal skills

Work well individually and as a member of a team

Employment History

Accounting Clerk, B's Backyard LLC Oct. 2005 - Dec. 2010

Big Bear Lake, CA

Accurately compiled daily sales into MS Excel to provide daily sales

reports for management.

Accurately recorded and downloaded transactions into QuickBooks on a

timely basis, ensuring financial reports contained all relevant and

necessary information.

Developed and implemented modifications to data entry processes related

to daily sales resulting in a 50% decrease in input time and fewer

errors.

Accurately recorded accounts receivable and worked with customers to

match records.

Selected by management to handle cash at all special events, ensuring

accurate records for all cash transactions.

Identified problems in recording sales tax when new computer system was

installed, resulting in management correcting the error and allowing for

more accurate sales tax allocations.

Entrusted by owners with co-responsibility of managing the property when

they were away.

Ordered office supplies, ensuring the office and employees had the

necessary items in stock.

Inventory Processor, Borders Sep. 2003 - Sep. 2005

La Habra, CA

Doubled sales of special orders by efficiently performing duties of the

special orders clerk.

Worked to more efficiently get products out on the sales floor through

the use of team work and coordination of duties.

Notified customers by phone, mail, or e-mail when special orders came in

or when requested products were found in-store.

Presented a professional and courteous image when serving customers,

whether in person or over a multi-line phone system.

Selected to assist newly hired cashiers on their first few shifts as a

result of prior experience and performance as cashier.

Selected to assist all employees in understanding new policies and

procedures for special orders.

Chosen as Employee of the Month March 2005 for consistently performing

job responsibilities as well as volunteering for extra projects.

Education

MASTER OF BUSINESS ADMINISTRATION

NOV. 2009 - MAY 2011

Colorado Technical University, Colorado Springs, CO

Concentration : Accounting GPA: 3.98

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