Engineer Customer Service

GEORGE W. MUNOZ

***** ***** ********* ***** ***. 621 . Belleville, MI 48111

734-***-**** home . 917-***-**** cell . *********@*******.***

CAREER SUMMARY

Multilingual hands-on Electro- Mechanical/Tech-Support Field Service

Engineer detail oriented with excellent troubleshooting /customer

communication- skills. Well versed in all aspects of engineering from

applications, designing, manufacturing, machine-building and testing to

customer technical training. Doubled the goals in sales and customer

support nationally and internationally due to tritilingual skills (English,

Spanish, Italian and some Portuguese) and liaison expertise with

Marketing/Sales and every Engineering Department. Accustomed to, providing

first level analysis of problems by designing and executing solutions that

create customer value. Just completed MIAT Power Technician Program.

CERTIFICATIONS

. HYTORC Hydraulic Tightening and Tensioning

. SLINGMAX Lifting and Rigging

. 5 Ton Overhead Crane

. OSHA 10 Hour General Industry

. Competent Climber

. EEO Respect / Diversity Training

. First Aid/ CPR

EDUCATION

Michigan Institute of Aviation and Technology - Canton, MI

05/2011

Power Technician Program - GPA 4.0

Tools and Safety

Lifting and Rigging

Precision Measuring Devices/Inspection

DC/AC Electrical Operation

Materials and Processes/Welding (MIG & TIG)

Climb and Rescue

Wind Turbine Operation and Design

Composite Identification and Inspection

Electrical System Protection and Distribution

Hydraulic Fundamentals and Operation

Lubrication Systems and Cooling

Gear Systems Operation and Design

Balin Institute of Technology, Anaheim, CA

01/1990

Drafting Certificate in C.A.D.D. (Autocad)

New York Institute of Technology, Old Westbury, NY

05/1988

Bachelor of Science in Mechanical Engineering - Minor: Aerospace

Engineering

New York City Technical College - Brooklyn, NY

05/1985

Associate of Applied Science in Mechanical Engineering Technology

SUMMARY OF SKILLS

. Responsible for the transportation logistics of clientele and/or

belongings. In constant communication with elite clientele through a

Nationwide-Worldwide Network providing telephone/computer support through

Dispatchers and Global Positioning Systems

. Created/produced virtual engineering catalogs for start-up internet based

company for Aerospace, Mechanical, Electrical and Civil Engineering

companies as a resource for Industrial information

. Responsible for Precise Quotations/Engineering Design Calculations and

Sales of high accuracy/speed AC brushless, stepper, servo motor/drive

linear super slides, linear guides and building block components/bearings

with complete Motion Control Systems (HMI) per ISO 9000, and in charge of

US/Latin American Distributors and/or direct customer engineering

inquiries

. Designed/Tested/Built-Installed Machines/Components: For Automatic High

Speed (PLC's) Vacuum Gas Flush Tray Sealing and Modified Atmosphere

Packaging Machines as well as Pneumatic Transfer Pumps and Volumetric

Fillers for the Food and Pharmaceutical Industries. Supervised

Manufacturing/Machine Assembly and was in charge of Latin American

Accounts as well as Trade Shows & Exhibits

. Designed and Tested airplane fittings/connectors for 3,000PSI to 8,000PSI

Hydraulic Systems as per MIL/DOD-STD

. Liaison between Manufacturing, Production, Research & Development and

Marketing/Sales-Customer Service Departments

. Bilingual Field Engineering-Troubleshooting/Maintenance/Machine

Installations throughout the USA, Canada and Latin-America

EMPLOYMENT HISTORY

Professional Chauffeur-Meeter/Greeter R & R Road Worldwide Chauffeured

Transportation New York, NY

Application Engineer Consultant

Astoria, NY

Bilingual Applications/Field Engineer Thomson Industries, Inc.

Port Washington, NY

Bilingual Mechanical/Field Engineer Orics Industries, Inc.

College Point, NY

Mechanical-Standards/Engineer Aerofit Products Inc.

Buena Park, CA

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