**** ******** ****, **:904-***-****

Middleburg, FL, USA abhf91@r.postjobfree.com

*****-****

Stephen E. Whitlock

Objective Use the education and information of what I learned from previous

experiences to better assist job opportunities of today.

Experience Jan. 2005–Present Citibank N.A. Jacksonville, FL

Fraud Specialist I, II & III

Reviewed card member activity for fraud.

Processed account closures due to fraud.

Assisted Customer Service with card member verification.

Provided merchants with information verification & authorization

codes.

Updated card member contact information.

Contacted card members for purchase verification.

Assisted co-workers with determining account status and procedures.

Assisting with new web-based software development called Chordiant

by providing requirements, functions, and procedures that the system

must provide.

Developed Microsoft Excel macros/programs to track time for

individuals that assist with Chordiant development.

Sept. 2010–May 2011 Citibank N.A. Jacksonville, FL

Subject Matter Expert

Reviewed Visio flows for procedure corrections/optimizations.

Wrote and fixed test scripts.

Participated in project development meetings.

Conducted tests and recorded results on the new system.

Jan. 2007–Mar. 2007 Citibank N.A. Jacksonville, FL

Business Card – On loan

Reviewed business card accounts for fraud activity.

Processed account closures due to fraud.

Assisted Customer Service with card member verification.

Provided merchants with information verification & authorization

codes.

Updated card member contact information.

Contacted card members for purchase verification.

Assisted co-workers with determining account status and procedures.

Jan. 2004–Jan. 2005 Delta Global Services Jacksonville, FL

Customer Service Representative

Hired by Delta Airlines to work for United Express Airlines.

Ticket Counter – Checked-in or re-booked passengers and their

baggage.

Baggage Claim – Recovered unclaimed baggage and investigated the

location of missing baggage for later pick up or drop off.

Bag Runner – Loaded and unloaded airplanes with baggage and

taxied airplanes in and out of the runway.

Gate Agent – Collected boarding passes from checked-in passengers,

provided pilots with flight manifest, and updated flight time departures.

Ground Security Coordinator – Determined passenger stability to fly.

July 2003–Sept. 2003 Emergency Debt

Relief Jacksonville, FL

Document Specialist

Note client profiles with pertinent information from creditors or clients.

Distributed mail, email, and faxes pertaining to different departments.

Informed clients of creditor account status.

June 2000–July 2003 Blockbuster Video Orange

Park, FL

Customer Service Representative

Helped train new employees.

Checked-out/in rentals and restocked rental returns.

Sold rental, membership packages, DirecTV satellite packages.

Cleaning duties.

Education 2007–Present DeVry University Jacksonville, FL

Working towards Game and Simulation Programming degree.

Online courses.

2000–2003 FCCJ Jacksonville, FL

Working towards Computer Systems Software Engineer degree.

Quit for financial reasons. No degree obtained.

1998–2000 Orange Park High School Orange Park, FL

Graduated with diploma.

Interests Computers, books, programming, books, learning different

developmental software, sketching/drawing, and movies.

Program Knowledge 1 – Poor 2 – Intermediate 3 – Proficient 4 – Experienced

Microsoft Office: Excel – 4, Word – 4, Powerpoint – 3.

Developmental Software: Microsoft Visual Studio C++ – 4, Microsoft Visual

Studio C# – 4, Assembly language – 3, Basic – 3, Q-Basic – 3, Adobe Flash

-2

Company Specific: Metronet, Fastdata Web, NexisLexis, Rumba-EWS,

Rumba-FDRPL, Rumba-SB EWS, Rumba-Citismart, Rumba-FCI, and

Magellan.

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