Customer Service Network

PROFESSIONAL ASSETS

TECHNICAL SUPPORT

. Worked extensively with High Level Executives in solving issues related

to software upgrades break fix and Blackberry connectivity, as well as

VPN and printing issues and network connectivity

. Managed Active Directory groups; setup Outlook for Exchange Sever and

configured BlackBerry for network connectivity. Imaged and backed up

data for new rollouts of computers

. Worked on global Outlook email migration from old server domain to new

domain.

. Outstanding technical troubleshooting and communication skills.

. Able to break down complex information and offer solutions to users at

all levels of Management.

. Ability to convey information in a non technical format and I have been

recognized for my contributions towards technical improvements,

organizational efficiency, and excellent customer service skills.

. Keen analytical and technical skills to identify and resolve challenging

problems.

. Establish and maintain positive relationships with high-profile accounts,

managers, and colleagues.

CERTIFICATIONS

CAREER BLAZERS TECHNOLOGIES, A+ DESKTOP SUPPORT TECHNICIAN

Novell Certified Network Admin 4x and 5x Course

Desktop Support Technician Certificate

MCTP Certified

TECHNICAL EXPERIENCE

WINDOWS 2003 SERVER, WINDOWS EXCHANGE SERVER 2003, BLACKBERRY

ADMINISTRATION

Cisco VPN, PBX administration, Avaya telephone systems, Adobe Illustrator,

Photoshop, PageMaker 7.0

Microsoft Office 2000, 2003, 2007, Lotus Notes Rx, Outlook, TCP/IP DHCP,

DNS POP 3 SMTP

Ghost/Disk Imaging Software, Video Conference setup, New User training,

Novell Console One

Novell Netware 5x, Zen works, Netware Services worked with deploying

software packages using SMS

PROFESSIONAL EXPERIENCE

UNICEF NEW YORK, NY SEPT 2010 - PRESENT

Contractor

Involved in a major deployment of Windows 7 and Office 2010

Configured users desktop and laptops for backup as well as imaging machines

to Unicef specs and configured to the Local Area Network

Setup users to Active directory and added machine to Desktop OU

Responsible for the redeployment of desktops. As well as taking machines

in and out of rotation. inventory control. Asset amangement

Configured user's documents and installed proprietary apps on machines

Standard Chartered bank New York NY March 2010-july 2010

Contractor

Installed and configured all desktops and laptops for global upgrades in

office and migrating users from Lotus Notes to Outlook

Day to day network connectivity issues when migrating users from XP to new

operating system

Also help in deployment of Iphone for users as well as setting up video

conference room and setting up printers

UNITED STAFFING SYSTEMS, New York, NY May 2008 - Jan - 2009

2nd Level Support Network Administrator

. Provided network technical support for firms senior executives and was

involved in the day to day operation of the IT infrastructure. Worked on

system performance by managing user data and adding patches to servers

using SMS

. Solved Outlook issues; created User Accounts on PBX; Configured network

printers with Static IP as well as configuring Active Directory accounts.

Via VNC, Remote desktop and PC Anywhere

. Managed Active Directory groups; setup Outlook for Exchange Sever and

configured BlackBerry for network connectivity. Also worked with

infrastructure team to resolve network issues

. Configured new computers for Video Conferencing and network connections.

. Traveled to several other sites to maintain network connectivity and to

meet with vendors and purchase computer supplies, and maintained hardware

inventory

. Worked on Mac OSX connectivity issues and updates

BURBERRY LTD., New York, NY Dec 2007 - May 2008

2nd Level Support Network Administrator,

. Worked on global Outlook email migration from old server domain to new

domain.

. Migrated users to new groups and configured users profiles on local

machine.

. Worked on network connectivity issues on desktops and configured users to

different VLAN.

. Added user profiles on local desktops after ghosting new machines for

store shipping and receiving as well as Wyse terminals for store

personal. Via VNC, Remote desktop and PC Anywhere

. Configured users for AS400 and added IP addressing; configured wireless

connectivity for remote users; configured Blackberry for executives, and

setup video conferencing and webcasts shortcuts.

MORGAN STANLEY COMPANY, New York, NY May 2007 - Dec 2007

2nd Level, Trade Floor Support

. Troubleshot and resolved critical Market Data related problems with Open

Bloomberg, Reuters Plus, Bridge and other Market Data related

applications.

. Configured all Trader desktops, which included Bloomberg, Reuters,

Thompson One and Fact-set, and NASDAC applications. Via VNC, Remote

desktop and PC Anywhere

. Configured network printers with Static IP as well as configuring Active

Directory accounts.

. Setup Outlook for Exchange Server and configured Blackberry's for network

connectivity.

. Configured video conference room; setup new computers for the trading

floor and configured them for the network.

. Configured MAC OSX for network connectivity

EVANGELICAL LUTHERAN CHURCH OF AMERICA, Chicago, IL Jan 2006 - Dec

2007

3rd Level Support, Network Administration

. Configured and supported PDA's with a specialty in Treo's and BlackBerry.

. Installed imaging laptops and desktops through Windows XP and configured

for network connectivity.

. Performed as lead technician; trained users on how use various tools when

upgrading the operating system and applications. And analyzed server

performance, by maintaining updates

. Coordinated all moves, adds, and changes for personnel, setup new users

as well as created user accounts and shares.

RR DONNELLEY & SONS, Chicago, IL Jul 2005 - Oct 2005

3rd Level Support,

. Configured BlackBerry to desktop as well as training users on the device.

. Resolved desktop issues for hardware and software in proprietary

software.

. Upgraded Notes client from R4 to R5. On the desktop

. Reimaged desktops and laptops as needed.

. Created user accounts and setup Macs and Windows desktops for network

connectivity.

. Worked with Novell system to manage account profiles

NORTHERN TRUST BANK, Chicago, IL 2004 - 2005

3rd Level Support Network Administration

. Blackberry Server Administration, adding and removing users to the

server.

. Configured and installed software, maintained database with all user info

for troubleshooting purposes. Via VNC, Remote desktop and PC Anywhere

. Performed as liaison between wireless vendors; ordered devices, solved

problems with synchronizing to Lotus Notes; troubleshot all issues

related to data and voice transmission to devices domestically and

internationally.

. Trained users with new technologies in the operation and support of all

devices.

. Performed as a Windows XP local administrator for changes in the

operating system.

PHILIPS ADVANCE, New York, NY Feb 2004 - May 2005

3rd level Support

. Responsible for the set up of PDA's including BlackBerry, Palm Pilot and

IPAQ's.

. Configured devices and allowed them to synchronize with Lotus Notes and

Outlook.

. Resolved desktop support issues using remote ware; solved VON and VRAS

issues.

. Configured desktops for network connectivity, as well as user management.

. Deleted workstations and users in Active Directory in Windows 2000,

Windows NT, and resolved Lotus Notes issues and monitored tickets using

HP Open view.

SONY MUSIC ENTERTRAINMENT, New York, NY 1999 - Jan 2004

Associate Director,3rd level Support Network Administrator

. Frequently traveled to install and maintain the network infrastructure by

ordering WAN & LAN equipment.

. Performed network administration Using NetWare 5.0, Zen Works 2.0.

. Configured and maintained Microsoft Windows 2000 and XP workstations.

. Configured User Blackberry's, Personal digital assistant

. Managed the deployment of all new hardware, software, and printers.

. Coordinated the swift resolution of all desktop, LAN, and WAN issues

. Managed site upgrades from Windows 95 workstations to Windows 2000 and

the implementation of Zen Works and Netware 5x.

. Implemented conversion from Token Ring to an Ethernet environment

EDUCATION

CENTER FOR MEDIA ARTS, NEW YORK, NY ASSOCIATE DEGREE

Art Student League New York, NY

New York City Technical College, Brooklyn, NY 1982

New York Business Institute 2009 MCTP

ADDITIONAL TRAINING

NOVELL ZEN WORKS TRAINING

Micro train Technologies, Chicago, MCSA MCITP, CCNA Pending

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