Customer Service Manager

T iana Brown 401-***-****

** * **** ******, *******, MA 02149 **********@*****.***

P rofessional P rofile

Cu r rently attending Lincoln Technical I nstitute majoring in I nformation

T echnology/Network ing. Will be going on I n te rnship in August or 2011 and w ill complete

m y certificate program in I nformation Technology/Networking thereafter. Have had hands

o n t raining in the Lincoln Technical I nstitute facility in numerous fields and am compliant

i n many different areas. Am a fast lea rner and work well w ith other as well as

i ndependently. Cu r rently holding a 4.0GPA and am one of the Student Ambassadors of the

school.

1. Customer Service 2. Ha rdware Replacement

1. Windows 2000/XP/Vista/7 2. Strong Teamwork Skills

1. T roubleshooting 2. M icrosoft Applications Compliant

P rofessional Accomplishments

• T raining to achieve my A+ and H I PPA certification within the next month

Work H istory

US Security, Boston, MA 02/2006-08/2006

Security Officer

Assistant Manager Bruege r’s Bagel, F ramignham, MA 3/2006-6/2006

Night-Time Assistant Demoulas Supermarket, Danvers, 6/2004-8/2005

M anager MA

Transport Salem Hospital, Salem, MA 8/2001-6/2002

Education

Lincoln Technical I nstitute, P resent

Certificate – Somerville, MA

Computer 2009

T echnology/Network i Lincoln Technical I nstitute, 2003

ng Somerville, MA

Lynn Vocational Technical

Associates Degree –

I nstitute, Lynn, MA

C riminal Justice

H igh School Diploma

References

References are available upon request.

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