Customer Service Management

Cecelia 'Renee' Chandler

**** ***** ***** ****** ********@*****.***

Independence, MO 64057 Cell 913-***-****

Finance/Business/Process/Analysis

Accomplished, self-motivated and performance-driven. Committed to

cultivating relationships to align operations with objectives. Strong

research, analysis and client services background. Brings an outstanding

skill set that includes project management, leadership, training, systems

analysis, technical expertise and superior data management abilities to any

organization seeking to improve productivity and performance.

Professional Experience

Greater Kansas City Chamber of Commerce, Kansas City, Missouri

Not-for-Profit Membership Association of 2300 Organizations

Senior Manager, 11/2007-Present

Selected by the Chamber of Commerce to take over an under-utilized

management information system and turn it into a model of accurate data

management. Directs the record management system for this organization

composed of 2300 members with annual revenue of $2.3 M in receivables.

Selected Accomplishments:

V Create standardized business processes that improve performance and

enhance customer service.

V Manage accounts receivables, accounts payable, cash management and

month and year-end closings in partnership with accounting firm.

V Reconcile accounts receivable and credit card charges to general

ledger.

V Audit all aging for non-dues revenue and work with program

coordinators to resolve outstanding invoices.

V Use accounting software to generate trial balances for internal

departments and research discrepancies.

V Mentoring and train Member Records Coordinator working to increase

efficiencies within the department.

V Implemented electronic record-keeping, remote deposit and file

transfers.

V Monitor system performance in collaboration with IT and assist with

any testing necessary to ensure information from website to database

is accurate and consistent.

V Prepared accessible documentation for all in-house accounting

processes and for reporting monthly revenue to Board of Directors.

Embarq Corporation, Overland Park, Kansas

Independent Local Exchange carrier serving customers in 18 states spin-

off from Sprint

Buyer, 5/2005-11/2007

Review and analyze procurement contracts, quotes and services to

determine the most desirable supplier. Procure material, equipment and

services. Manage inquiries regarding status of purchase orders and

resolving discrepancies.

Selected Accomplishments:

V Negotiate pricing and other contractual terms for distribution

agreements and identify sources of supply.

V Empowered to act as an agent to commit PO's on behalf of Embarq within

established policy of $250K.

V Managed contract supplier relationships including dispute resolution

and alternate sourcing solutions.

V Establish standardized processes for procurement department and

produce documentation to assist in training of new buyers.

V Participated in the spin-off of Embarq from Sprint with all the

requisite efforts in dividing the systems and resources of two major

enterprises.

Sprint Nextel Corporation, Overland Park, Kansas

Third largest wireless communications network in the United States

Buyer, 11/2004-5/2005

Process Analyst, 11/2000-11/2004

Business Systems Analyst, 1/1999-11/2000

Experienced managing and manipulating data to provide management with

thorough, accurate and timely information that answers performance,

efficiency and profitability questions. Supervised the completion of

various projects related to adjustments and churn. Process purchase

requisitions and issue purchase orders to suppliers for items to be

purchased under contract, demand and spot buys.

Selected Accomplishments:

V Served as the Subject Matter Expert and team contact for assigned

division projects.

V Performed UAT testing and operational readiness testing (ORT) for

projects involving Beta and User testing protocols, statistical

analysis, documentation and reporting conclusions.

V Developed and applied a collaborative, yet influential relationship

with both internal customers and outside vendors in meeting project

goals.

V Achieved "Best in Class" customer satisfaction by providing

"Memorable" customer service and superior call center support.

V Reviewed information flow, root cause analysis, cost/benefit analysis

and impact analysis.

V Migrated and converted key system applications from Sprint for Embarq,

a new spin-off company, fulfilling all testing and user sign-off for

meeting contract obligations

Johnson County Government, Olathe, Kansas

The largest county in the State of Kansas

Finance Associate-Payroll, 6/1993-1/1999

Process and audit all payroll transactions and monitor the garnishment

process. Participate in month-end and year end balancing of all payroll

and tax accounts. Coordinate with the Treasury Department to transmit

all payroll taxes via wire transfer.

Selected Accomplishments:

V Process and audit all payroll transactions to ensure compliance with

all Federal, State, pension and County laws, regulations and policies.

V Interpret all wage assignments and tax levy documents received and

processed accordingly.

V Reconciled wage assignments in liability accounts.

COMPUTER SKILLS

Microsoft Office Suite: Excel, Word, PowerPoint, Project, Access,

Photo Editor

Financial/Manufacturing PeopleSoft 8.0 and 8.4, Great Plains

Applications:

Mainframe Applications: TSO, Fileaid, JCL

Sprint PCS Applications: P2K, Actiview, CTMS, Premiere, NMS

Miscellaneous: Photo Shop, Print Shop, Visio, dBase, FoxPro,

Net Meeting

EDUCATION

Master of Business Administration, Management, MidAmerica Nazarene

University

Olathe Kansas

Bachelor of Arts, Management & Human Relations, MidAmerica Nazarene

University

Olathe Kansas

REFERENCES

Excellent performance and personal references are available upon

request.

Contact this candidate