Customer Service Engineer

Terry L. Gilbertsen

***** ******* **. 714-***-**** (H)

La Mirada, CA 90638

(213) 923-

**** (C)

213-***-**** (W)

abhf2r@r.postjobfree.com

*Ten Years in Telecommunications Industry *Extensive Cabling Experience*

*Customer Service * Ability to Work Team Environment *

Objective:

A career as a Field Engineer and or IT manager, where I can use my

technical service background to further enhance myself.

Professional Background:

. Sep 2003-Present University of Southern California

Responsibilities include coordinating and install of Telecom and data,

AMC of Emergency telephones and campus wide cabling. Maintain 3 AT&T 5ess

switch and 2 Avaya G3 switches in CO atmosphere.

Troubleshooting, testing and turn up various circuits T1, ISDN.

. Apr 2001- Feb 2002 NACA Logistics Group-Long Beach, CA

Telecommunications Specialist

Responsibilities include coordinating with various Telcom vendors and

contractors; Purchasing/tracking major voice and data network components;

Admin ?, ? Mitel SX2000 PBX and Active voice mail administrator.

Troubleshooting, testing and turn up various circuits T1, ISDN, BRI, PRI,

Ring down circuit.

. Aug 1998- Mar 2000 North Point Communications-Los Angeles, CA

Sr. Field Engineer

Responsibilities include but are not limited to performing QA inspection of

all installation activities both contracted and internal; Installing,

maintaining and upgrading all field located equipment; Troubleshooting,

testing and turn up various circuits: DSL (Frame, ATM) T1, ISDN, BRI, PRI,

IDSL, SDSL, ADSL, Maintaining sparing levels and equipment asset inventory

(BOSS); providing vendor management as required.

. Jul 1993- Aug 1998 Standard Tel Inc.- Long Beach, CA

Field technician (9/96- 8/98)

Purchasing Agent (7/93- 9/96)

Responsible for installation, maintenance and repair on Toshiba, Mitel, and

Intertel telephone systems.

Certified Mitel 200 ML Technician

Perform diagnostic checks of Mitel & Toshiba communications systems as

required to repair and replace defective components. Utilize a variety of

special tools to include: Signal Generators, Multimeters, and Penta Scanner

Microtester.

Good understanding of cabling and vendor specifications. Extensive

experience with in-house wring and cabling.

Establish and maintain positive work relationships with all customers,

landlords, etc. Provided assistance with communication equipment repairs to

a local radio station KCRW and the Police and Fire Departments in Culver

City. Good PC, communication and troubleshooting skills.

. Aug 1991- Apr 1992 Future Com Technologies - Cerritos, CA

Field Technician

Responsible for installation, maintenance, and repair of telephone systems.

Extensive cabling experience.

Education:

. Institute of Network Technology, Norwalk, CA *A+, Windows 2000

PRO/9.X

. Cerritos Junior College

. Norwalk Adult School

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