Technical Support Help Desk

Location:

Posted:

May 26, 2011

Muhammad Mushtaq Qureshi

************@*****.***

Objective: Searching for help desk position in apparent firm in order to

use all my skills and abilities.

Educational Details:

. Completed Bachelor of Science in Computers from PAKISTAN.

. Completed technical related courses.

Experience Details:

Job Pots: As Entry Level Help Desk Assistant

Organization Name: KAMA WIRELESS corp., California.

Duration of employment: From 2008 till present date

Job responsibilities handled are summarized as below:

. Solved many problems by troubleshooting, helping diagnose.

. Provided daily technical support network, connectivity, e-mail.

. Install new software as per requirement and setup computers.

. Assisted in programming operating system from Windows 98, 2000 to XP

for several workstations.

IT Skills:

. Have good knowledge of operating Systems such as Mac OS X, Windows

2000 to XP.

. Excellent in software applications such as:

o Microsoft Access

o Microsoft Power Point

o Microsoft Excel

. Good in hardware and networking.

Professional Skills:

. Have Three year experience as entry level help desk.

. Excellent in English communication to give better services to end-

users.

. Able to give emergency technical support for all batches.

. Able to train new comers with new technologies.