Administrative Assistant Customer Service

Phillis Green

*** ****** **** ***** / *******, Texas 75019 / 972-***-**** / ********@***.***

Administrative Assistant

PERSONAL QUALIFICATIONS

Excellent phone skills

Polished skills working with all levels of management and clients.

Detail-oriented, extremely organized and efficient.

Proficient multi-tasker and excellent time manager.

Mature, trustworthy and dependable.

Comfortable working with people – co-workers, customers, management.

ACHIEVEMENTS

Responsible for saving over $200,000 by researching and successfully resolving credit card

disputes made by clients.

Over 10 years experience as administrative support at all levels of management. including

administrators, CEOs, physicians, board members.

Excellent support experience.

Experienced in the fields of education, healthcare (hospital), legal, accounting and sales.

PROFESSIONAL EXPERIENCE

Phillis Green

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5/2011 to present – Temporary Administrative Assistant

Konika Minolta Business Solutions – Addison, Texas

Temporary position preparing, scanning and categorizing files for permanent storage.

3/2008 – 3/2011 – Administrative Assistant – Accounting Department

MultiView, Inc. – Irving, Texas

Administrative Assistant support to Controller and Assistant Controller and other upper

management as requested.

Promoted three times in two years – started out as receptionist with an extremely high

volume of calls daily and was promoted to work on special projects. Upon performing

successfully, promoted as an Administrative Assistant in the Accounting Department.

Responsible for daily bank deposits – applying payments to proper clients.

Handled all incoming mail / answer phones for Controller and Assistant Controller.

Processed all credit card disputes; extremely high percentage of positive results.

Acknowledged for excellent efficiency with detailed projects.

Managed a massive mailing sales project, streamlining the process for accuracy and

timeliness of mailings.

Processed expense reports.

Coordinated off-site meetings and arranged complex company functions.

Received several achievement bonuses for jobs well done.

Phillis Green

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2000 – 2007

Self-Employed - Administrative Assistant – Contract Support

Tarpon Springs, Florida

Transcribed and produced legal transcripts for court reporters.

Edited and proofread transcripts for court reporters.

Simultaneously provided secretarial support for a team of attorneys.

1995 – 2000

Horizon Productions – Administrative Assistant / Office Manager

Raleigh, North Carolina

Managed office for 13 professionals.

Duties included, but were not limited to, receptionist, customer service, handling incoming

mail, AP/AR, hiring outside talent/professionals, prepared complex clients’ invoices, daily

bank deposits, ordered office supplies/equipment, maintained office equipment, managed

owner’s schedule, tracked employees time/vacation hours.

Set the example for a fun, yet professional workplace.

PROFESSIONAL SKILLS

Multi-line phones

Proficient typist – 70-80 wpm

Shorthand

Proofreader with excellent command of spelling and grammar

Phillis Green

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Computer skills – Microsoft Word, Excel, Outlook, Adobe Reader/Writer, Quicken,

QuickBooks, Great Plains, DocRead

Domestic/International travel arrangements

Efficiently maintain office equipment, supplies, etc.

ADDITIONAL COMPANY CONTRIBUTIONS

Coordinated Christmas project for battered women.

Assisted with arrangements, including pre-game surprises and activities, for several

departments to attend a Texas Rangers’ baseball game.

Coordinated many “impromptu” lunches, celebrations, birthday, and other similar events.

EXTRACURRICULAR ACTIVITIES

Regularly volunteer for several programs at church.

Love to read.

Growing African Violets

EDUCATION

High School - Diploma

College – Major – Secretarial Sciences – 30+ hours

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