Customer Service Engineer

Sustainable

Rodney Thomas

*** ******* ***** ***** *******, FL. 32824 407-***-****, email:

*******@*******.***

OBJECTIVE: To utilize my education, work experience and interpersonal

skills in a challenging position as an In-House/Field

Engineer with your company in the Orlando, Florida area.

EXPERIENCE:

2010-Present JKS INDUSTRIES, INC. Orlando, FL. (Process Engineer)

Inspected and upgraded computerized, manufacturing equipment.

Observed the operators performance, and the operational process

of the machines and made improvements to the machines and

trained operators in an effort to improve the efficiency and

quality of the products that were being produced.

2001-Present INDEPENDENT CONTRACTOR Orlando, FL. (Senior Field

Customer Service Engineer and Trainer) Installed and serviced

packaging equipment, provided on-site, phone/modem service and

formal training as well. Service and maintain industrial

computerized equipment such as CPU's, inkjet and laser printers,

product detectors, conveyors and tachometer speed control

devices, stackers, palletizers, labelers, line controllers,

bottle fillers (in-line and carrousel), blow mold equipment and

other associated packaging equipment. I provide service for

customers in Florida and the Caribbean Islands.

1995-2001 VIDEOJET, INC. Orlando, FL. and Washington, DC. (Senior Field

Customer Service Engineer and Trainer) Installed and serviced

computerized packaging equipment, provided on-site, phone/modem

service and trained employees and customers on how to operate

and service the equipment as well. Serviced and maintained

industrial machines such as CPU's, inkjet and laser printers,

product detectors, conveyors and tachometer speed control

devices, stackers, palletizers, labelers, line controllers,

bottle fillers (in-line and carrousel), blow mold equipment and

other associated packaging equipment. I also provided customer

sales information and product demonstrations during trade shows

and maintained a 5 state and the Caribbean Islands customer

territory for on-site maintenance engineering and training.

1989-1995 PRISM, INC. Atlanta, GA. (Senior Field Customer Service

Engineer and Trainer) Nationwide representative for on-site

customer service, training, assembling computerized equipment,

installing, testing, troubleshooting components and operating

computerized inkjet and laser printers, bindery line controllers

and other associated packaging equipment. Manufactured CPU's,

installed mother boards, hard, floppy and tape drives. Loaded

software, installed memory chips, controller boards and

installed modems. Provided customer sales information and

product demonstrations during trade shows and selected customer

sites.

EDUCATION:

ILLINOIS STATE University Normal, Il. (Master of Science Candidate in

Industrial Technology) Area of Concentration in Industrial

Technology/Management/Training

MISSISSIPPI VALLEY STATE University Itta Bena, MS. (BS degree in

Industrial Technology) Area of Concentration in

Electronics/Robotics/Quality Control. President of National

Association of Industrial Technology. President of Electronics Club,

Air Force R.O.T.C. (Arnold Air Society) and University Football (QB)

CERTIFICATIONS: Microsoft Certified, Certified Industrial Trainer and

State of Illinois Certified Teacher's

PERSONAL ATTRIBUTES: Outstanding customer satisfaction and communication

skills, goal oriented,

Enthusiastic, reliable, well organized, self motivated and focused.

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