Customer Service Engineer

Gabe Sousa Cell: 626-***-****

Email: ********@*****.***

Objective

Seeking an interesting and challenging position that will utilize my diverse experience in computers, customer

service, and sales with opportunities to grow in the company. Experienced in managing servers in multiple

data centers, general office principles and procedures. Proficient in MS Office: Excel, Word, PowerPoint,

Access. Detail oriented, proficient organizer with the ability to delegate and train others. Knowledge of diverse

cultures. Team player with emphasis on quality.

Professional Experience

DESSIN FOURNIR INC. Azusa, CA

Production/Vendor Representative

1. Managed 12 vendors

1. Quotes for customers to be sent to vendors

1. Approved all custom orders

1. Specialized in marble, hand forged iron, glass, lighting, silver & nickel plating, and brass etc.

SIEBEL SYSTEMS INC. San Mateo, CA

IT/QA Engineer systems support

2. Supported QA & Engineering Department users and labs with hardware/software/network issues

2. Helped manage and maintain four (4) server room/data center’s with over 500 Servers

3. Part of our team duties included 24 HR support for our test servers at one week intervals

4. Created ghost images for all environments and languages

1. Helped build and maintain all server racks as they were implemented into our data center

Work History

Dessin Fourmir Inc, Jan 2008 – Aug 2010

Azusa, CA

Production/Vendor

Representative

Sales/Customer Service TDL & Associates, May 2006 – Dec 2007

Riverside, CA

Sales Representative Elite Security May 2005 – Aug 2005

Systems, Riverside,

CA

IT/QA Engineer System SIEBEL Systems, Sep 1999 – Jul 2003

Support San Mateo, CA

Education, Training and Development

Devry University Pomona, CA 2002-2003

In progress

Opportunities Industrialization Center West (O.I.C.W) Menlo Park, CA

A + Certified, Computer Technician Certificate 1999

Glendora High School Glendora, CA Class of 94

References

Contact this candidate