Reggie R. Watkins
PH: 540-***-****
EXPERIENCE: 2008 2011: Quality Assurance Specialist West Corporation, Fredericksburg
Va. Monitor employee's phone and computer correspondence to ensure federal guidelines & procedures
are followed. Audit business accounts to ensure company policies are in place. Document data in
computer system via share point applications. Inform QC Manager of all non compliance items according
to policy. Evaluate & collect data to determine if federal guidelines are being used according to company
policy. Investigate & identify any high risk procedures. Maintain & complete all monthly assignments on
work schedules. Substitute for other QA Specialists when needed.
Student Account Representative West Corporation, Fredericksburg, Va. Contact students on behalf of
Colleges to assist them with federal funded loans to advise them of deferment programs &
forbearance programs allowed by the Dept of Education to avoid possible delinquency or default on
federal loans.
2007 2008: Caseworker/Housing Agent Central Va. Housing Coalition, Fredericksburg, Va. Interview &
process applicants for VHDA housing choice voucher program, (Section 8). Assist families to find
affordable housing and verify household income as well as composition of family. Meet with families to
complete & confirm eligibility in program. Inspect housing units to verify size, exterior/interior physical
condition, age, square footage according to Housing Quality Standard guidelines by HUD.
2000 2006: Mortgage Representative Walter Mortgage Company, Fredericksburg, Va. Sell homes for
the Sales Dept. Interview customers & process sales contracts & credit applications for Sales Dept.
Market & advertise homes for sale. Service existing mortgage accounts. Verify insurance claims by
homeowners.
1993 2000: Production Planning Manager General Products Company, Fredericksburg, Va.
Responsible for processing production orders & overseeing production lines in Manufacturing Dept.
Provide production schedules for production lines. Update vendors, contractors, & customers on status of
pending production orders.
TRAINING: Computer experience (Windows): Word, Excel, Outlook, SAP computer systems.
Real Estate Sales; completed educational requirements to practice Real Estate.
Better Homes Academy of Real Estate; completed course May 17, 1990.
Pass Virginia Real Estate exam June 28, 1990.
(FDCPA) Training: Fair Debt Collections Practices Act completed course December 9, 2005.
EDUCATION: Spotsylvania High School, Spotsylvania, Va. 2 years Spanish courses; diploma received,
June 1975. Attended Prince George Community College, 1975. Largo, Md. courses: data
processing/computer operations, 1975.
ACHIEVEMENTS: 2002 plaque & cash award for #1 Mortgage Representative for service at Walter
Mortgage Company. 2002 plaque & cash award for Top Ten tax/insurance collections at Walter Mortgage
Co.
SALARY: Salary is negotiable. REFERENCES: Available upon request.