Customer Service Data Entry

Gloria Llamas

**** **** ******, ***. *

Redlands, CA 92374

Home 909-***-**** Cell 909-***-****

Email: *********@*****.***

Objective: I am seeking a Clerical Specialist/Administrative Assistant position in a

progressive organization that offers opportunities for advancement.

Employment History

04 30 2007 – Present HOPE INTEGRATED SERVICES

General office / Clerical Specialist

Proofreading and finalizing of Case Management reports. Generate invoices for billing. Assist and

complete all task given.

04 13 2003 – 11 13 2009 CORVEL CORPORATION – SAN BERNARDINO, CA

General Office / Clerical Specialist

Proofreading and finalizing of Case Management reports, Appointment notifications to patients,

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Introduction letters, Inputting billing, and Typing of voice recorded dictated reports. Served as

translator for nurses via teleconference calls with patients. Registration of all incoming Utilization

Review referrals in company system. Intake of Utilization Review referrals, responsible for

ensuring all demographic information on patients was current and accurate, obtaining all necessary

supporting medical documents to support requests being submitted. Trouble shooting. Inputting of

all Utilization Review decisions in Bill Review system. Maintained all record keeping procedures.

Delegated responsibilities to employees to meet company’s expectations. Effectively utilized

telephone communication skills and consistently met quotas.

06 01 2002 – 04 11 2003 ALBERTO’S ROLLING GRILL – RIVERSIDE, CA

General Office/Data Entry

Filing, Organizing, Answering phones, Data entry, Order entry, Invoices and Dispatching routes to

drivers.

12 19 1994 – 12 03 2001 MOELLER MFG., INC. ANAHEIM, CA

Administrative/Data Entry Clerk

Receiving, Inventory control, Customer service, Inputting invoices, Answering phones, Order entry

for shipping, Job ticket entry for manufacturing, Generated reports as needed, Following up with

Vendors to ensure timely delivery of shipments of material and Data Entry. Served as back up for the

Senior Administrator.

08/1994 – 12/1994 UNITED PERSONNEL SERVICES – ANAHEIM, CA

General Office / Clerical Assistant

Answering phones, Filing, Scheduling patients for appointments and various office duties.

09/1987 – 01/1992 FEDERAL ORDNANCE, INC. – EL MONTE, CA

Secretary to the Vice President

Four promotions were earned during my employment: Secretary to the Vice President, Receiving

Clerk, Assistant Data Processor, System Operator, File Clerk and Customer Service Manager.

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Duties: Customer Service, Processing Credit Memo’s, Order Entry, Running daily financial

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reports, invoicing, documenting incoming merchandise, Inventory Control, Preparing employee

time cards and Preparing and processing injured worker reports. Supervised 7 employees on a daily

basis.

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Professional Skills: Knowledge of Basic Microsoft Word & Excel, Microsoft Office Outlook,

Lotus 1 2 3, Filing/Editing, Typing (40+ wpm), Office procedures,

Telephone Skills, Office equipment skills, Management Skills & Customer

Service Skills.

Personal Skills: Bilingual: Fluent Spanish/Read & Write.

Able to work in a fast paced environment.

Self starter energetic team player.

Good communication and organizational skills.

Employment Skills:

Maintain excellent customer relations and develop customer rapport.

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Diplomatically resolve customer’s complaints on as needed basis.

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Ability to follow instructions well and make decisions with no supervision.

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