Customer Service Sales

Annie Hopson

**** ******** ******* ** ********* NC 28217 704-***-**** ************@*****.***

Objective

To secure a part time position where my excellent customer service skills both in person and on the telephone

can be an

asset to a growing company. Willing and eager to learn new tasks as related to work.

Profile

Motivated, personable business professional Three years of progressive responsibility in the work force.

Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling

sensitive, confidential records. Accomplished in Micrsoft Office and similar programs required to perform

secretarial duties.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments.

Excellent team building skills.

Skills Summary

Report Preparation Computer Savvy Insurance Billing

1. 4. 8.

Written Correspondence Customer Service Accounting/Bookkeeping

2. 5. 9.

General Office Skills Scheduling Front Office Operations

3. 6. 10.

Marketing & Sales Professional Presentations

7. 11.

Professional Experience

Appointments/office based duties

July 2010 Present, EyeOptix Vision and Laser Center

1. Patient scheduling for five busy vision centers on multi line phone system..

2. Author professional correspondence to patients

3. Assist in verifying claim submission through electronic filing during down time.

4. Rapidly learn and master varied computer programs

5. Perform various duties including but not limited to mailing out new patient paperwork, calling

patients to remind them to schedule appointments, responding to emails regarding appointments.

6. Handle the faxing/mailing of prescriptions and billing statesments at patients request.

Receptionist

April 2010 June 2010, Voyager Fishing Fleet and Dolphin Cruises

1. Oversee front office operations and provide impeccable customer service:

2. Handled emails from clients on a daily basis, along withcross marketing.

Managed ticket sales for all trips.

3. Received incoming phone calls from clients interested in fishing and dolphin excursions.

4. Filed billing and accounting documents

5. Created log sheets and signs needed via excel and Microsoft office.

Customer Service Representative/Telemarketing

January 2009 December 2009, Dial America Marketing N. Charleston, SC

1. Manage all aspects of day to day operations as multi site owner and practitioner of Contoso, Ltd.:

Handled Incoming customer phone calls on multiple lines in fast paced atmosphere.

Resolved newly arising issues including account fraud and billing discrepancies.

Obtained excellent customer service reviews.

Education

Bluefield College, Bluefield, Virginia 2006 2008

Psychology Major with a minor in History.

Abingdon High School, Abingdon, Virginia 2002 2006

References

Excellent professional and personal references available upon request.

Contact this candidate