Customer Service Manager
Resume:
SCOTT E. TORBERT
Bear, De 19701
********@*******.***
WORK EXPERIENCE:
Fluor Daniels (Maintenance planner)
Contracted to DuPont chambers
Perform planning of multiple work orders using SAP 640 maintenance module
Including detail description, multiple crafts, material needed
Enter equipment BOM through SAP
Create equipment task list for preventative maintenance
Materials needed, reference drawings, job procedures
Order material and create kits for each work order using SAP 640
Create general, equipment and functional location task list
Estimate man hours required for each task, special equipment needed for
each task
Verify all materials needed through blueprints P&ID
Plan / schedule work orders for multiple area shutdowns
Serve as primary back up for lead planner as well as vacation back up for
area planners
Scott Torbert Inc. (self employed]
2002- Present
Started general contracting business from ground to 2 month backlog upon
referrals only
Manage numerous trades of sub contractors at various stages of commercial
and residential renovations and new construction
Prepare drawings for approval to obtain all permits
Manage all aspects of billing, insurance, and permits time distribution
Farfield Company, Lititz PA
Contracted to DuPont Pharmaceuticals/Bristol-Myers Squibb
1985 - 2002 Planner / Scheduler Superintendent
. Manage 10 - 20 various trade mechanics for major chemical /
pharmaceutical company.
. Work directly with Senior Director, Operations on issues related to
budget and performance tracking.
. Oversee various sub-contractors for capital/non-capital projects.
. Create job plans / delegate various work orders and maintenance requests
via Maximo.
. Generate purchase requisitions and approve orders via SAP 4.6 / Easy Req.
. Prepare and submit Safety Task Analysis (STA's) to appropriate personnel
for direct reports and sub-contractor before start-up of projects.
. Serve as a contact for company requests and work orders. Prepare proper
paper work to justify projects. Prepare estimates and submit to
appropriate personnel.
. Prepare various drawings, design and fabricate office furniture, and lab
workstations.
. Serve as contact for establishing purchase orders for all trades on
capital / non-capital projects, and equipment.
. Handle data, and phone installations, as well as trouble shooting and
repairs.
. Serve as back-up support for Facilities Manager, Senior Service
Assistant, and Facilities Coordinator.
. Coordinate monthly lab and facility safety inspections for several
buildings and work with EHS to fix any findings.
. Prepare time reports for employees and submit to Human Resources Dept.
. Prepare and submit time distribution of employee work hours and expenses
to finance/budget group, and contract administration groups.
. Serve as contact for preparation of material removal / property passes.
. Serve as contact for Site Security and Shipping/Receiving.
IKO Manufacturing, Wilmington, DE
1980 - 1985 Plant supervisors
. Started plant from plans to actual production.
. Implemented preventative maintenance systems.
. Served as the primary contact for the procurement of production
materials, and actual scheduling of production.
. Served as the primary contact for hiring, and scheduling of numerous
employees, contractors, and sub-contractors.
. Handle any staffing problems (attendance, disciplinary, etc.).
. Increased production rate over a five-year period.
Education
1973. William Penn High School
High School Diploma
Supplementary Education
2001. SAP 4.6 / Easy Req. Computer System
2001 Maximo Work Order/Maintenance Scheduling Program
1985 - Present PINS/OSHA 16 hour course -
Delaware Technical and Community College
1985 - Present PINS/OSHA refresher course -
Delaware Technical and Community College
1999. Baker Scaffold Course
1998. Asbestos Awareness Course
Harvard Environmental, Inc.
Accomplishments
* Received various accomplishment awards for outstanding customer service,
achievements, and excellent building service.
* Received various awards for the completion of minor/major projects before
due dates and under budget.
References
Ron Bowman
Associate Director, Technical Operations
Bristol-Myers Squibb
Chambers Works
302-***-**** cell
*.*.******@*******.***
Warren Shoemaker
Maintenance Supervisor
Bristol Myers Squibb
Chambers Works
(856.) 299 3743
Frank Takacs
Hazardous Materials Consultant
DuPont Company
(302.) 774.8034 work
302-***-**** cell
James Norem
Facilities Engineer
Facilities Management & Design Inc.
302-***-**** home
Marianne E. Watson
Sr. Manager, Site Services
Site Engineering and Maintenance 302-***-****
AstraZeneca Pharmaceuticals LP
Newark, DE
********.******@***********.**
Richard Berry
Sample Coordinator
Quest Pharmaceutical Services L.L.C
110 Executive Drive, Suite 7
Newark, DE 19702
Telephone: 302-***-****
Fax: 302-***-****
Email: *******.*****@**********.***
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