Customer Service Professional

FLÁVIA SANTOS

**** **** *** *** * - Carlsbad, CA 92008 -**************@*****.*** - 845-***-****

PROFESSIONAL STRENGTHS

• Detail oriented, focused, flexible, adaptable.

• Successful working with people from multiple cultures.

• Strong customer service and people skills

• Knowledge of Microsoft word, excel, power point (Mac and PC)

PROFESSIONAL EDUCATION

• Masters of Business Administration

Southern States University – CA – USA (01/2010 to Present)

• Bachelor degree – Psychology

Universidade Metodista de São Paulo – SP - Brazil (02/2002 to 12/2006)

EXTRA-COURSES

• Introduction course on Psychoneuroimmunology - Brazil (5 hours and thirty minutes) at the

XXXIV Annual meeting of the Brazilian Psychology Society.

PARTICIPATION IN CONFERENCES

• 6th National Conference of health Psychology: “Health, Well-Being and Quality of Life of

University of Algarve, Faro - Portugal.

02/02/2006 to 02/04/2006

• 9th Conference of Scientific Production, 8th Seminar of Extension of UMESP, 3rd Seminar

PIBIC/UMESP of Research.

10/24/2006 to 10/24/2006

PARTICIPATION IN CONFERENCES AS LISTENER

• 7th Conference of Scientific Production and 6th Seminar of Extension of UMESP

05/19/2004 to 05/21/2004

• 8th Conference of Scientific Production 7th Seminar of Extension of UMESP

10/25/2005 to 10/27/2005

• 8th Meeting of Specialization Course on Psychoanalytic Psychotherapy

10/ 23/2004 to 10/23/2004

• XXXIV Anual Meeting of Brazilian Psychology Society

10/26/2004 to 10/29/2004

PROFESSIONAL INTERNSHIP

• Internship on Consulting (Industrial and Organization Psychology)- Jormam

03/05/2006 to 12/07/2006

• Internship on Community Psychology – Fundação Criança

03/02/2006 to 11/20/2006

• Internship on Clinical Psychology – Universidade Metodista de São Paulo

03/03/2006 to 12/01/2006

PROFESSIONAL EXPERIENCE

• Cashier – yogurtland

03/2010 to 10/2010

• Bartender

10/2009 to 03/2010

• Nanny – New York

08/2008 to 07/2009

• Au Pair – New York

07/2007 to 07/2008

• Cashier: TNG – comércio de roupas ltda. (With Award of best cashier of Sao Paulo state

between the TNG stores)

08/29/2005 to 01/24/2006

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