Software Administrator
Resume:
Beth Wood
References available upon request
****.****@***.***
Hollis, NH 03049 C:603-***-****
INFORMATION TECHNOLOGY PROFESSIONAL
NETWORK ADMINISTRATOR / SYSTEMS’ ADMINISTRATOR / HELP DESK SPECIALIST
Solution-oriented, technical professional with a great work ethic.
Excellent diagnostic skills and a clear path of thinking to resolve network related issues.
Able to prioritize and accomplish tasks in organized, expedient fashion.
Superb written, verbal and interpersonal skills, able to describe complex technical issues
to a variety of audiences.
Mature and capable of discreetly handling confidential information with utmost
professionalism.
PROFESSIONAL EXPERIENCE
Elemé Medical, Inc., Merrimack, NH 02/2008-02/2011
IT Specialist
Desktop support to users through remote administration, phone assistance, and on-site calls.
Install, maintain and troubleshoot Windows Operating systems and Microsoft Office products.
Configure laptops, install, manage and troubleshoot client software.
Maintain Software Library, License Database and IT hardware inventory.
Maintain relationship with third party vendors for purchasing, support, and contracts.
Provide technical training to users either by internet or on-site.
Perform hardware diagnostics, repair and/or coordinate repairs.
Educate and integrate smart phones, iPhones, iPads, and apps in the corporate environment.
Farm Design, Inc Hollis, NH 06/2007-05/2008
Systems’ Administrator - part time
• Maintained client confidence and protected operations by keeping information confidential.
• Maintained historical records by documenting hardware and software changes and revisions.
• Maximized use of hardware and software by training users; interpreting instructions; answering questions.
• Managed system backup and restored operations, phone and voice mail systems.
• Read technical manuals, conferred with users, conducted computer diagnostics to investigate and resolve problems and
provided technical assistance and support.
Greater Nashua YMCA 06/2007-05/2008
Project Leader, Consultant, Media Counselor
• Ordered, Configured, Installed, maintained servers and pcs for two media centers.
• Directed and taught youth media programs.
Metrobility Optical Systems, Inc., (acquired by: Telco Systems, Inc - BATM in 2007) Billerica, MA 11/2003-04/2007
Network Administrator / Systems’ Administrator
• Installed, supported, and troubleshot hardware and software.
Hardware: Troubleshot and Configured network, such as layer 3 switches, media converters, and cabling.
Installed, configured, and maintained servers, workstations and laptops on the domain.
Software: Microsoft Products included but not limited to: MS Office Suite, Exchange 2003.
• Responsible for all aspects of network management:
Provided professional network administration on Windows platforms.
Contacted and hired vendors when outside support was necessary.
Teamed with support technicians to troubleshoot and resolve unforeseen problems
Decided on equipment purchases to increase security, stability, and speed of network infrastructure.
• Experience working in a customer-focused service environment
Provided complete help desk support to a network of 160+ users, both remote and local.
Implemented and documented processes, procedures, and “how to” sheets.
• Projects: Lead technical advisor for Goldmine installation, upgrade, administration, and maintenance.
Managed and delegated tasks to temporary hires to handle company expansion.
Assisted in the planning and implementation of company relocations.
Education
Boston University, Computer Career Programs Tyngsboro, MA 1998
Bridgewater State College Bridgewater, MA Baccalaureate of Science 1989
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