Customer Service Manager

Luralee C. Smith

**** ********* **. *****, ** *5460

903-***-****

OBJECTIVE

To obtain a challenging position that will utilize my computer,

administrative, and customer service skills to enhance the

overall effectiveness of the organization with the opportunity for

growth and advancement. Comfortable with and not

intimidated by new and challenging positions.

SKILLS

. Management: Manage Team Members/Team Leaders and other

responsibilities

. Software: MS Word, Excel, PowerPoint, Corel WordPerfect,

Windows

. Hardware: IBM PC, IBM Electric Typewriter, Word Processor, Cash

Register, Facsimile, Photocopier, Multi-line

Telephone

. Other: A/R, A/P, Data Entry, Filing (alpha/numeric),

Telemarketing, Customer Service, Warehousing, Monetary

Transactions, Marketing, Ten Key (touch)

EDUCATION

Texas School of Business

2001 - 2002

Computer Office Specialist

Houston, TX

. Peer Advisory Counsel Member

Paris Junior College

2000 - 2000

Basic Academics

Paris, TX

EXPERIENCE

What-a-Burger

2006 - Current

Manager

Paris, TX

. Duties: Manage Team Members and Team Leaders, Daily Shift Inventory,

Inventory Receiving/Purchasing,

Responsible for all currency transactions (deposits,

deliver deposits to bank, register currency)

Responsible for training employees, tracking

certifications, controlling labor, scheduling.

Foster Cleaning Service

2002 - 2007

Office Manager/Supervisor

Paris, TX

Duties: A/P, A/R, Invoicing, Filing, Over see employees and perform

cleaning duties.

Paris Ford Lincoln Mercury

2002 - 2002

Accounting Assistant

Paris, TX

Duties: Payroll, filing, facsimile transmissions, photocopying, 20

phone line system, accounts payable,

accounts receivable

Gullo Mazda

2001 - 2002

Receptionist

Conroe, TX

Duties: Multi-line telephone, message taking, facsimile transmissions,

photocopying, customer service,

maintain daily phone-up reports

References provided upon request

Contact this candidate