Customer Service Accounts
Resume:
GREG GABEL
Bedford, TX, 76021
********@*******.***
WORK HISTORY
**/**** -**/**** ******* REUTERS
Accounts Receivable Research Analyst (Contractor -Accounting Principals)
Carrollton,TX
*Perform heavy research, investigation, reconciliation and analysis
on open
A/R accounts to determine past dues.
*Make collections calls via telephone, email or fax to reduce past
due
Balances and open item accounts.
*Ability to manage multiple portfolios consisting of commercial
accounts and
Consumer accounts.
*Review and release credit hold accounts by using risk analysis in
a timely
Manner.
*Maintain past due balances and open item accounts on assigned
portfolios to meet
Internal goal of 97% current.
*Maintain a positive business relationship with internal/external
customers.
* Software used in this assignment SAP, Oracle, Get Paid 7i,
Advanced Excel,
Sybase, People Soft.
07/08- 08/2010 NCH CORPORATION
Credit Associate- Irving, TX
*Perform annual reviews of all customers through review of publicly
available
Material, including Dun & Bradstreet and other 3rd party reports
and references.
*Act as an Analyst for sales support on credit hold accounts to
achieve credit release.
*Perform credit risk assessments on new customers.
*Review delinquent accounts that are 120 days past due to achieve
lower debt ratio.
*Review daily lockbox, account receivable reports to release
accounts that are on
Credit hold.
*Make at least 100 commercial collection calls a day to
clients/debtors.
*Trace delinquent accounts by using skip tracing technique to
achieve payment
Arrangements.
*Receive payments and post the amount paid to clients/debtors
accounts.
*Knowledgeable of Fair Debt Collections Practice Act.
*Review A/R report for delinquent accounts to contact them by phone
or email
To lower debt ratio.
04/07-06/08 VERIZON
Credit Analyst-Irving, TX
*Act as an Analyst for external and internal customers.
*Analysis of credit for delinquent accounts to achieve higher debt
reduction.
*Run credit reports for analysis for prosperous new accounts by Dun &
Bradstreet.
*Optimize risk analysis accounts based on established criteria and
process.
* Software used Advanced Excel, J.D. Edwards, SAP R-3, Microsoft
Outlook.
10/05-03/07 CHECK-N-GO
Manager- Euless, TX
*Accomplished 2% debt on past due accounts to achieve bonus.
*Acquired new loans by using risk analysis for the Euless, Texas
location.
*Responsible for collections on all open accounts.
*Provided excellent customer service at an advanced level.
EDUCATION
Graduate of Washburn University-Topeka KS
Bachelor of Science Criminal Justice
Contact this candidate