Project Manager

Design, create, and deliver clear and concise technical documentation for

software, mortgage operations, business development, and regulatory and

compliance needs.

More than 15 years of professional technical writing experience designing

and writing end-user documents such as software manuals, online procedural

help files, and user guides by interacting extensively with engineering

staff, quality and business analysts, and manufacturing personnel. Over 4

years experience participating in the software development lifecycle

process by creating test plans and test scripts for loan origination and

ERP systems.

PROFESSIONAL EXPERIENCE

05/08 - Present Boston Scientific Neuromodulation

Associate Project Manager

. Coordinate and assist with Operations project activities to

ensure project objectives are met on schedule. Create and

maintain project schedules and estimate required resources.

Coordinate the activities of the project team and track

actual performance against planned performance. Address

project issues affecting project goals and deliverables.

Assess impact of all changes to project goals and project

scope and report project status to department staff.

Contribute to departmental objectives, as directed and

promote project management discipline throughout the

organization.

. Directed and managed the documentation efforts of three

technical writers for the SAP conversion project. Performed

gap analysis between corporate documentation and existing

site documentation to ensure cross functional compliance

with corporate SAP business process models and policy.

Tracked, monitored, and released over 250 documents in

support of the SAP conversion initiative in 10 months.

. Provided user acceptance testing support for the SAP

conversion project.

. Created business process maps for most major SAP functional

areas including supply chain and materials management,

manufacturing/production operations, and quality

inspection.

. Create, author, edit, and revise Standard Operating

Procedures (SOPs) and Work Instructions (WIs) for the

Materials Management and Supply Chain groups using MS Word,

Adobe Acrobat, and Visio.

. Create Visio process maps, project logs, and other required

documents in support of documentation efforts as required

by management.

. Collaborate, publish, and maintain documents using

Windchilll's PDM (Product Data Management) change

management tool.

. Ensure documents meet quality standards as defined by

corporate policy. Interact with senior management, business

owners, and subject matter experts (SMEs) to determine best

business practices for new projects and existing processes.

. Develop CAPA Investigation Plans and Investigation Results

in response to corrective actions required as determined by

the Quality Management system and in support of 21CFR820

requirements.

. Identify and routinely use the most effective, efficient,

and best business practice to execute processes. Recognize

and correct documentation/process errors, gaps, and other

limitations.

10/07 - 03/08 Medtronic MiniMed, Inc.

Senior Technical Writer - Consultant

. Authored, edited and revised Instructions for Use (IFU) for

medical devices using the Adobe FrameMaker tool.

. Researched products by reviewing and studying product

specifications and testing prototype hardware and software.

. Performed peer editing to ensure material is consistent and

meets marketing and branding requirements.

. Organized and facilitated Content Review Boards for

assigned projects. Represented Technical Publications

interests and requirements to ensure highest quality work

was delivered.

01/07 - 10/07 Magellan GPS, San Dimas, CA.

Senior Technical Writer & Editor/Document Control Specialist -

Consultant

. Edited and revised technical documentation for the Jupiter

NavCreator implementation for personal location and

navigation devices using the MS Word tool.

. Interacted with OEM Engineers and Engineering leads to

ensure technical material encompasses all areas of

requirements.

. Created, implemented, and maintained a document control

system for retention of technical material as defined by

corporate policy.

. Created and maintained an online help system for the

NavCreator technical documentation using the Flare Help

Authoring tool.

. Participated in the SRS requirements conversion using the

Rational Requisite Pro Requirements Management tool.

04/06 - 12/06

Troll Systems Corporation, Valencia, CA.

Senior Technical Writer - Consultant

Created, revised, and edited operational instructions, training

material, forms, templates, and process mapping flows to

support business operations for Troll Systems Corporation

using the FrameMaker, Visio, Word, and LiveCycle Design

tools. Interacted with Project Management, Senior Management,

and business owners to determine best business practices for

new projects and existing processes. Developed documentation

needs assessment and business plans to support go-forward

initiatives.

01/06 - 04/06 Northwest Software, Beaverton, OR.

Washington Mutual

Senior Technical Writer - Consultant

Designed, created, developed, and implemented an online Debit Card

Migration Operations Guide. Communicated with Senior Business

Operations Analyst and Senior Management in the Debit Card

Services division in support of guide development. Created

and implemented style guidelines, document templates, and

edit and review processes. Interfaced with Analysts to

determine best business practices.

07/05 - 12/05 Patni, Inc., Irving, TX.

St. Jude Medical

Senior Technical Writer - Consultant

Gathered, analyzed, and validated requirements for medical devices

and their supporting instrumentation using the Telelogic

Doors Requirements Management tool. Co-wrote, revised, and

edited software requirements specifications that describe

functional, performance, safety and interface requirements.

Participated in design reviews regarding software

enhancements.

06/04 - 06/05 Washington Mutual, Chatsworth, CA.

Senior Business Operations Analyst

Created, revised, and edited operational policies and procedures for

the Washington Mutual Enterprise Contact Center (ECC).

Interacted with Project Management staff and business owners

to determine best business practices for new projects and

existing processes. Participated in business requirements and

functional design reviews regarding project implementation.

Created Special Communications, Bulletins, Operational

Instructions, and Alerts for both the ECC Retail Bank (RB)

and the ECC Mortgage Services (MS) divisions. Maintained and

managed ECC Online, for both the ECC-RBS and ECC-MS sites.

05/02 - 12/02 Tech Exec Partners, Sherman Oaks, CA.

Amgen

Senior Technical Writer - Consultant

Created, revised, and edited validation documents for the Clinical

Drug Supply System (CDSS) to ensure 21CFR11 compliance.

Documents included, but were not limited to Requirements,

Operational Qualifications (OQ), Performance Qualifications

(PQ), Traceability Matrix, and Training documents. Developed

test scripts for enhancements to CDSS. Created functional,

stress, and user acceptance test scripts from business

requirements and design specifications. Validated external

interfaces to CDSS. Documented all exception items.

01/02 - 05/02 High I.Q. Incorporated, Stevenson Ranch, CA

Indymac Bank

Quality Assurance Analyst - Consultant

Participated in design document reviews for a new loan origination

system and provide analytical support for processing flows

and system functionality. Created functional, stress, and

user acceptance test cases from business requirements and

design specifications. Executed system tests to ensure

modules process and function as anticipated. Verified

accuracy of data conversion and mapping using the SQL 2000

tool. Validated internal and external interfaces to

associated applications. Documented all exception items

using the Team Tracker reporting tool.

06/00 - 12/01 High I.Q. Incorporated, Stevenson Ranch, CA

Manugistics (formerly Western Data Systems)

Lead Quality Assurance Analyst - Consultant

Developed test plans and test cases for enhancements to the

Compass CONTRACT( ERP suite of products. Performed black box

testing, regression testing, and unit testing. Performed

testing in character-based, GUI, and Java-GUI (web-based)

environments. Validated results using the SQL Plus, Oracle

Developer 2000, and CMP (Compare) tools. Participated in

design inspections and design reviews regarding enhancements

to the software. Interfaced with end-user regarding

maintenance issues to current release. Tested, validated,

and resolved all exception reporting issues.

TECHNICAL ( OS/Platforms: Windows, Windows NT & XP, DOS, UNIX, AS400

PROFILE ( Tools: Microsoft Word, Excel, PowerPoint, Visio, MS

Project, Adobe FrameMaker, MS Publisher, MS FrontPage,

PageMaker, Adobe LiveCycle Design, Adobe Acrobat,

RoboHelp, WordPerfect, Windchill PDM Product Data

Management, Oracle Browser, SnagIt, Information Mapping,

Visual SourceSafe, Documentum, Lotus Notes, Flare Help

Authoring, Telelogic Doors, Rational Requisite Pro,

Interleaf Desktop Publishing

( Languages: HTML

( Special Systems: UNI-FORM Real Estate Loan Origination System,

Compasscontract( Navigator, Field Operational System,

Amgen Operating System (AMOS), Clinical Drug Supply

System (CDSS), SAP

EDUCATION Bachelor of Science, Health Science - California State

University, Los Angeles

Project Management Certification, UCLA, Expected 12/2011

PROFESSIONAL

AWARDS Frontline Recipient - Employee of the Quarter, Washington

Mutual

CAPA Gold Excellence Recipient - Outstanding Team Member, Boston

Scientific Neuromodulation (2009)

2009 CAPA Silver Excellence Recipient - Outstanding Team Member,

Boston Scientific Neuromodulation (2009)

PROFESSIONAL

AFFILIATIONS Santa Clarita Valley/Antelope Valley Chapter, Jack and

Jill, Founder and President Emeritus

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