Customer Service Marketing

Ross Marlin Johnson

**** ******* ****, **********, ************ 15221

412-***-**** home • 412-***-**** work • 412-***-**** cellular • ****.*******@***.***

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OBJECTIVE: to acquire a position within the financial services industry that advances the development of wealth management to improve

operations, increase profitability, and enhance growth.

PROFESSIONAL EXPERIENCE

PNC Financial Services Group August 2010 - Present

Default Specialist II - Skip Tracing, Consumer Lending Services

• Established the location of commercial and consumer debtors and confirm their financial status provided with in-house and third party

search resources through the automated collection system (C.A.C.S.)

• Conducted background and asset investigation on accounts recommended for litigation. All investigations included internet searches,

sending letters, networking, and data base searching. These debts consist primarily of car loans, home equity loans, and lines of credit.

• Utilized all available resources and skip tracing techniques to locate debtors and any relevant credit information pertaining to the

company and/or officers responsible for the debt.

• Researched and Analyzed accounts prior to initiating debtor contact, examined historical data and evaluated past collection efforts.

The National Center of African American Marriages, Parenting, & Families September 2009 - April 2010

Public Relations Coordinator

• Responsible for the identification and implementation of all public relations, marketing, and event planning activities, including media

expos and job fairs for colleges and universities in Southeast Virginia.

• Coordinated advertising, publicity, and internal and external communications with other staff members.

• Responsible for maintaining the concourse displays within the main office and keeping up to date with current information and the

main topics that are affecting the marriages of African Americans.

• Maintained cooperative relationships with the media and coordinated television appearances and interviews for providers as requested

and outlined in the marketing plans.

Card Works Servicing, LLC. May 2008 - August 2009

Bankruptcy Specialist, Seasonal Employee

• Analyzed account status upon receipt into the Bankruptcy Department and determined the best course of action to maximize company

recovery within established policy and procedure;

• Ensured that all accounts were handled in full compliance with applicable bankruptcy rules and company guidelines; and resolved

basic case matters such as vehicle valuation, voluntary surrender of collateral, and redemption offers within department guidelines.

• Answered incoming calls from customers, attorneys, associates, dealerships, insurance companies, and others referred through

customer service

• Coordinated and submitted voluntary surrender requests, processed repossession authorization requests, and prepared and submitted

file maintenance requests for various activities associated with bankrupt accounts.

COMMUNITY SERVICE

Nazarene Baptist Church May 2010 - Present

Board of Trustees

• Handle cash offerings, calculate figures, and help determine the church's budget as to what it can and cannot afford.

EDUCATION

Chatham University, Master of Business Administration, Expected May 2012, GPA: 3.75

Concentration in Finance

Hampton University, Bachelor of Arts in Psychology, May 2010, Magna Cum Laude, GPA: 3.7

Minor in Economics

ASSOCIATIONS

The Urban League Young Professionals of Pittsburgh

The National Black MBA Association

Alpha Kappa Mu National Honor Society

Golden Key International Honor Society

Psi Chi National Honor Society in Psychology

Omicron Delta Epsilon Honor Society in Economics

SKILLS

Windows 2000/XP/Vista, Microsoft Office, and Lotus Notes

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate