Manager Customer Service
Resume:
Mark V. Hudson Sr.
Ingram, PA 15205
*************@*****.***
Summary
Self –motivated individual with 25+ years of management and marketing experience.
Demonstrated achievements in highly competitive markets. Exceptional employee
mentor and motivator. Adept, providing excellent customer service and conflict
resolution remedies to staff and consumers.
Professional Experience
Giant Eagle, Inc. Pittsburgh, PA
2007-Present
Daylight Assistant Manager
*Manage store operations for daily business
*Control departments’ costs by monitoring and improving operation to increase
profitability
*Develop and implement merchandising plans using guidelines and suggestions from
the lines of business in order to meet the financial objectives of the department
Giant Eagle, Inc. Pittsburgh, PA
2004-2007
Night-Co-Manager
*Managed entire store operation in the absence of the store Leader
*Ensured department financial information was accurate, evaluated all transactions
*Completed evaluations in a timely manner for all team leaders and team members for
projected growth goals
Giant Eagle, Inc Pittsburgh, PA
2000-2004
Night -Manager
* Supervised store prepared product inventory reports, reordered stock, received
purchase orders, and organized display items.
* Supervised staff to maintain overall appearance of store
* Provided conflict resolution for staff and customers
7 Eleven Handy Marts Corporate Pittsburgh, PA
1985-1994
Manager
*Provided employee supervision conducted interviews
*Increased employee retention via performance reviews
*Managed inventory and purchase orders
*Managed financial records and receipts
Atlantic Refining & Marketing Corp. Philadelphia, PA
1982-1985
Co Manager
*Employee Supervision including hiring and displacing
*Inventory/stock management and control
*Cash Management, accurate record keeping, and various clerical duties
*Team player with focus on the overall reputation of company
Education
1972-1976 United States Army
Hardy Bible College Pittsburgh, PA
Volunteer
Ark Ministry Inc., Pittsburgh, PA
Sound Engineering
• Operate sound system
• Operate video equipment
• Prepare cd’s and dvd’s for retail sales
.
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