Supply Chain Customer Service

Jim Alderfer, MBA, CPIM

Senior Operations and Supply Chain Executive

**** ********** ***** ****: 214-***-****

Heath, TX 75032 *************@*****.***

Professional Summary

. Over 15 years of experience in operations and supply chain management

. Proven ability to blend strategic thinking with hands-on implementation

to solve critical operational problems and provide bottom-line performance

improvement

. Demonstrated successes at companies ranging from $300M to $100B and

across diverse industries

. B.S. in Electrical Engineering (summa cum laude), MBA in Operations, and

APICS certification in Production and Inventory Management (CPIM)

Areas of Expertise

. Operational Strategy

. Strategic Sourcing

. Supply Chain Optimization

. Inventory Management

. Supplier Management

. Project and Portfolio Management

. Lean / Six-Sigma

. Performance Tracking and Benchmarking

Professional Accomplishments

ACS, a Xerox Company - $6B Business Service Provider Dallas, TX

Vice President of Operations 2008 - Present

. Worked with the CPO to start a centralized procurement group that

delivered over $100M in savings

. Led the corporate-wide implementation of an eProcurement system to drive

purchasing compliance and improve efficiency - deliver over $30M in annual

savings

. Used best-practice strategic sourcing techniques and negotiated over

$10M in yearly savings for indirect commodities and services

PRTM - Global Supply Chain Consulting Firm Dallas, TX

Principal Operations Consultant 2000 - 2008

Representative Client Projects:

Dell - $55B Computer Manufacturer

. Analyzed profitability by product configuration and developed supply

network strategies that identified the optimal locations for factories,

warehouses, inventory, and transportation modes

. Identified nearly $200M in annual savings

Pacific Gas & Electric - $12B Public Utility

. Worked with executive management to define a new material distribution

strategy including new service offerings and operating models

. Led the integration processes for outsourcing to a leading 3rd Party

Logistics Provider - delivered over $50M in annual savings

ION Geophysical - $300M Oil and Gas Industry Equipment Manufacturer

. Performed an end-to-end supply chain diagnostic and benchmark and worked

with the CEO to select improvement strategies

. Implemented best-in-class forecasting and inventory policies, material

planning processes, and MRP changes - Provided a 25% reduction in

delivery time and a 75% inventory reduction

Hawker Beechcraft - $3B Aircraft Manufacturer

. Defined and implemented a supplier management methodology to improve

supplier quality and delivery performance - improved supplier perfect

order fulfillment rate by over 50%

. Worked with several suppliers to develop root cause and corrective

actions to address quality problems

Representative Client Projects Continued:

InVision - Top Manufacturer of Explosive Detection Devices

. Worked with the COO to develop and implement a lean manufacturing

strategy in order to rapidly ramp-up production capacity - increased

production by nearly 300%

. Developed a sophisticated metrics reporting methodology and executive

dashboard to monitor field performance of the install base - Decreased

reporting time by 75%

. Led weekly performance reviews with the COO, CTO, and EVP of Customer

Service

Aspect Communications - Top Provider of Customer Contact Equipment

. Worked with the CFO and VP of Manufacturing to outsource several critical

processes and products

. Developed request for proposals, quantified supplier responses, and led

supplier negotiations

. Defined new processes for ongoing supplier management in an outsourced

model

. Provided over $50M in annual savings

Smith International - $2B Oil and Gas Industry Equipment Manufacturer

. Developed and implemented lean processes throughout the value chain

(order management, engineering, manufacturing, and distribution)

. Defined and implemented executive demand/supply balancing and capacity

planning processes and tools

. Led executive team through the demand/supply balancing process

. Delivered over $5 million in annual inventory savings, a 200% reduction

in order fulfillment lead times, and a 30% improvement in schedule

performance

Hewlett-Packard - $100B Computer Manufacturer

. Worked with the division VP of Operations to identify issues impacting a

call center that had order entry accuracy of less than 75% and declining

customer service ratings

. Designed and implemented new order management tools, processes, policies,

and metrics and employed an automated workflow tool - drove order entry

accuracy to over 99%

Tyco Healthcare Valleylab Division - Leading Medical Devices Manufacturer

. Guided the design and rollout of a division-wide new product release

process working closely with the CEO, EVP of Engineering, and VP of

Manufacturing

. Reduced product ramp-up time by over 30% and delivered nearly $25M in

annual savings

NextiraOne - $500M Telecom Services Provider

. Met regularly with the CEO to review performance improvement initiatives

. Used six-sigma methods to optimize the order management process and

implemented an automated workflow tool - provided a 50% reduction in

order cycle time

. Developed an operational dashboard for the CEO

Jennmar Manufacturing - Leading Mine Safety Equipment Manufacturer

Pittsburgh, PA

Operations Consultant 1999 - 2000

Delphi Automotive - Tier One Automotive Supplier Warren, OH

Manufacturing Engineer 1996 - 1999

Education

Carnegie Mellon University

Masters in Industrial Administration (MBA) - Operations Concentration

Pittsburgh, PA

Highly ranked supply chain and operations programs 1997 - 2000

University of Pittsburgh

BS Electrical Engineering - summa cum laude Pittsburgh, PA

Top 2% of the class three consecutive years 1993 - 1996

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