Manager Customer Service

JOANNE ESMERALDA Q. PEREJA

****-* ******** **. *** Antonio Village Makati City

091******** ********@*****.***

Objective:

Seeking a challenging career with a progressive organization which

will utilize my skills, abilities and education in data management, product

management and operations.

PROFESSIONAL EXPERIENCE

Data Validation Assistant Nov 2007 up to

present

Logica CMG Phil Corporation

Makati City

. Processes all volumes assigned at the start of the shift and takes on

more

Volumes assigned by the Team Leaders for the entire duration of

their shift.

. Encode missing fields in accordance with the customer's business rules

that

Are documented in the Data Capture Routines (DCRs)

. Accurately analyzes and validates all pre-populated document fields in

accordance with the customers' business rules that are

documented in the Data Capture Routines (DCRs)

. Exports all validated and finished batches before the established lead

times.

. Participates in special tasks and performs other duties as assigned.

. To input all details into the client Database

. To validate data and investigate missing data fields

. To export validated data and update the validation database as required

. To prepare reports as required as required by management

. Acts as backup for teammates assigned by the Team Leaders and process

their

customer volumes in their absence.

Admin Assistant / Data Encoder May 2004-Sept 2007

Southland Holding Corporation (Target Mall)

Sta. Rosa Laguna

. Answers inbound calls and responds to customer and vendors

inquiries appropriately and in a professional demeanor.

. Act as Point of Contact for receiving complaint by directing

internal and external parties to appropriate department or

responsible area.

. Follow up & coordinate with the department concern for action

taken on the complaint / job order.

. Monitor and tabulate the complaints of tenants and customers.

. Attend and do initial interview/briefing to applicants,

supplier, contractor & other people of their concern.

. Issue, record & prepare ID requests of tenant's employees.

. Issue, record & prepare work permits for contractors of tenants.

. Issue, record & prepare gate pass for contractors and tenants.

. Monitor and tabulate IDs and work permits issued to tenant's

employees, contractors.

. Record filing under mall manager's jurisdiction.

. Assists & coordinate with the Marketing Department for Activity

Program and other concern.

. Assists & coordinate with the Engineering Department for

canvassing and purchasing work and other concern.

. Assists & coordinate with the Accounting, Leasing, Security,

Housekeeping and Head Office for any concern.

. Handling, monitoring and issuing Office Supplies to employees.

. Handling some properties/equipment of Target Mall.

. Arrange Mall Manager's meeting by preparing meeting materials

and handouts,attending meetings, taking minutes and proofing,

formatting and filling agendas.

Data Encoder July 2002-May 2003

Nidec Precision Phil.Corp

Bi an Laguna

. Answers phone calls, receives / transmit fax documents, photocopy

and coordinate with the department concern.

. Record filing under manager's jurisdiction.

. Monitor and record of items check and number of defects

. Accomplishes Inspection sheet and reports

. Coordinates to immediate superior regarding quality issues

. Handling some properties/equipment of Nidec Precision Phil.

Corporation

EDUCATIONAL ATTAINMENT

Bachelor's Degree Computer Science(1998-2002)

Sacred Heart College

Lucena City, Philippines

SKILLS

. Typing/keyboarding proficiency

. Proficient computer skills with basic and recent working experience in

Microsoft Office (Word, Excel,Powerpoint,email)

. Effective communication skills-verbal and written

. Strong organizational skills and planning

. Excellent customer service and interpersonal skills

. Excellent data entry skills

. Ability to work well in a high pressure environment with shifting

schedules

SEMINARS ATTENDED

Date Venue Title:

Leadership Training Seminars II

January 12-14 2001

Sacred Heart College

Networking Essentials

July 2002

Sacred Heart College

A New Frontier on Information Technology

July 2001

Sacred Heart College

Intel Pentium 4 Processor

August 2001

Sacred Heart College

PC Hardware and Trouble Shooting

October 2001

Sacred Heart College

PLANT VISIT

Mirant Philippines

Pagbilao, Quezon

PERSONAL INFORMATION

Age: 30

Sex: Female

Date of Birth: July 30,1980

Place of Birth: Lucena City

Citizenship: Filipino

Height: 5'3"

Weight: 125 lbs

Religion: Roman Catholic

Civil Status: Single

REFERENCES

Available upon request.

Contact this candidate