Customer Service Sales Representative

LaThornia Evon Perry

*** ********* ******

Charleston, SC 29403

Home: 843-***-****

Cell: 843-***-****

*********@*********.***

MAJOR ACCOMPLISHMENTS:

I am experienced in archival documentation in conjunction with numerous databases. I

am proficient in conducting research and investigative reporting accessing various

websites. I also have workable knowledge of Microsoft Office Suite procedures.

10/1986 – 11/2009

EVENING POST PUBLISHING COMPANY

Research Librarian

I have cataloged, archived and filed newspaper articles in conjunction with

photographs from a hardcopy source to various computer-generated databases; along with

answering incoming patrons/in-house telephone calls in a professional and timely manner

and scheduling appointments for researchers to browse various materials.

My daily workload included: retrieving all newspaper articles, photographs, captions

and pdfs (portable document format) for each page of a designated paper to be linked and

archived into the Merlin System database. My objective was to systematically place

necessary keywords on all articles, place captions on all photographs to be linked to

every article along with pdfs for every page of the paper in a timely manner. In addition,

if there was a correction(s) for that day, it was my task to retrieve the correction

(cut/paste) to article for visibility. If an article, caption and/or photo were missing for a

page, it was my duty to search, find and retrieve item(s) from the ATS database to be

copied and transferred over for archiving. In addition, I was assigned: (1) for the upkeep

of magazines/newspaper subscriptions, (2) answered incoming/in-house telephone calls

requesting help and assistance from databases (3) assisted historical researchers to

browse files (4) research/locate articles for researchers dating back to 1897-present (5)

assisted reporters, editors, editorial writers in: locating/retrieving other newspaper articles

(nexis lexis database) for fact gathering; retrieving research information from various

databases for background information(6) maintain the upkeep of newspaper clip files in

filing cabinets along with hardcopy photographs (7) helped in conducting interviews and

catalog in-house photographs for book publication: Our Charleston Volumes 1&2.

03/2010

VERIZON WIRELESS

Customer Service Representative

Assist in calling plan change. Technical support. Issue Credit. Activate phone. Update

customers' personal information. Public Relations. Sales Representative. Billing.

Troubleshooting customers’ complaints.

09/2010

NETWORK SECURITIES

Administrative Assistant

Investigate/Research Governmental Websites for potential government contracts.

Investigate potential competing companies. Answer phones. Prepare

spreadsheets/reports. Attend business seminars/meetings.

Education:

Burke High School

Trident Technical College

College of Charleston

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