Customer Service Administrative Assistant

RAKISHA T. BOLTON

**** ******* ***** ******* ****, Georgia 30349

770-***-**** ***********@*****.***

Top-performing, highly motivated, and very-conscientious professional administrative assistant with several

years of experience and a very strong track record of operating computers, word processing, duplicating audio

recordings and other office machines. Honest, dependable, and dedicated self-starter who has received several

acknowledgements for providing excellent customer service practices and accurate knowledge over the

phone, thanks to exceptional attention to detail. Natural leader who leads by example with a tireless work

ethic and possesses proven experience in training and development. Friendly, positive, and energetic team

player with excellent communication and interpersonal skills. Consummate professional driven to far exceed

expectations.

- CORE COMPETENCIES-

Safety, Standard Office Operating Procedures, Team Building, Leadership, Preventative Maintenance, Quality

Control, Training & Development, Problem Solving & Troubleshooting, Admin Assistant

-PROFESSIONAL EXPERIENCE-

MANN BRACKEN ATTORNEYS at LAW 8/06 - 1/10

Collections Account Representative

Provided Collections/Skip tracing and Office Management support. Reviewed, identified, researched

inquiries within specified time frames, investigated disputed charges with various departments and requested

adjustments. Collected over 200k in delinquent charge off accounts for Wells Fargo, Chase, Bank of America

and Target etc.

COCA COLA/CONTRACT 1/04 - 7/06

Customer Service

Responsible for printing loan contracts, sending correspondence, answering phones, and scheduling

appointments for Director of Finance. Responsible for handling incoming correspondence in accordance with

established policies and procedures. Assist with the preparation of period and weekly reports to monitor

billings and vendor money as well as daily deposits of funds. Work directly with managers on weekly

postings and master reports to facilitate with oversight for all aspects of composition, editing, and preparation

of final copy from draft to distribution.

OSI COLLECTIONS 1/01 - 12/03

Admin Collection Representative

Assigned check approval codes and numbers for Banks, Clients and Customers. Handled multi-line

switchboard and performed general office duties. Used people locator and 411 to skip trace several accounts.

Handled all Bankruptcy accounts and transferred information to Ch.13 Attorneys. Collected on several

delinquent credit card accounts and interacting with 3rd party Debt companies to resolve debts on the

customers behalf.

U.S. NAVY Atsugi, Japan & San Diego, California 1/97 - 2/01

Administrative Assistant

Responsible for the daily POD (Plan of the Day). Performed general office duties such as interacting with

Red Cross to deliver confidential messages to Navy Personnel. Sorted and delivered all mail to and from base

post office. Typed all correspondence for Admin personnel, Commanding and Executive Officer. Downloaded

messages through communications network and inputted information on the daily message board. Handled

multi-line switchboard and filed and typed all general correspondence.

- EDUCATION AND TRAINING-

2 Battle “E” Service Ribbons U.S. Navy Atsugi, Japan

Yeoman A-School Meridian, Mississippi

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