Customer Service Human Resources

Summary: **+ years employee benefits expertise. Dedicated to and

comfortable in providing excellent customer service to management

and employee groups; excellent verbal and written communication

skills. Proficient in plan design, legal requirements,

administration and communication for health and welfare, defined

benefit and defined contribution programs.

Experience:

Benefits Specialist (contract) Houston,

TX 9/2009 to Present

Support various activities associated with benefits

administration for multiple companies. Projects include accounting for

a privately held construction company, analyze and support process

improvement and efficiencies for benefits administration at a refinery.

GCA Services Group, Inc. Houston,

TX 10/2007- 8/2009

Janitorial cleaning service

Benefits Specialist

Monitored, maintained, updated and audited employee benefits

eligibility on JD Edwards, ProBusiness and GCAware. Responsible for

management, salaried and hourly employees benefits entries and issues

Transferred and validated employee information to vendors as well as to

accurately reflect enrollment and terminations from on line

administrations for Cobra, FSA, 401(k) plans. Spearheaded annual

enrollment Formally given responsibility for Corporate and Highly

Compensated employees' benefits.

The Gulf Coast Regional Blood Center

Houston, TX 6/2006-10/2007

Non-Profit Manufacturer of Blood Products

Benefits Specialist

Effectively managed benefit maintenance using HR Perspective (ADP

software). Addressed current and former employee benefit issues to

include FMLA Administration, weekly new employee orientation, COBRA

notifications and auditing of monthly invoices for accuracy. Team

member of Employee Blood Drive Group promoting quarterly blood

donations through gifts and departmental competitions.

Texas Best Vending Houston, TX

11/2005 - 6/2006

Full line vending machine company

Co-Owner

Responsible for inventory, accounting and managing a vending route

associated with running business.

Tex-Tube Company

Houston, TX 9/2001 - 11/2005

Steel pipe manufacturing

Human Resources/Benefits Representative

Administered health, welfare and retirement plans. Liaison between

employees and insurance providers to ensure effective utilization of

plans and positive employee relations. Reconciled and approved monthly

plan-related invoices for payment. Conducted new employee

orientations. Additional activities included managing uniform program,

administrative support to HR Department, and team lead for annual

Christmas party and picnic.

Home Depot

Houston, TX 2/2000-9/2001

Home improvement retail store

Assistant Supervisor

Accountable for five associates in the outside garden department.

Included motivating associates, ordering products, maintaining

inventory and current labeling. Directed monthly "Kids' Workshop"

sessions.

SPBA Systems

Houston, TX

9/1998-6/1999

Benefit claims processing software company

Technical Customer Support

Coordinated new client installations and maintained existing client

support. Used troubleshooting and problem-solving skills to resolve

problems and/or questions relating to GBAS software and applications.

Considered functional expert in the area of claims processing.

Donovan Benefit Systems

Houston, TX 5/1996-9/1998

Third party benefits administrator

Reconciliation Analyst

Analyzed, refunded and/or corrected accounts for over/under payment and

incorrect billing. Managed month-end and year-end client accounts.

Additional responsibilities included short-term disability claims

processor and Worker's Compensation Analyst.

Employer Plan Services, Inc.

Houston, TX 12/1994-3/1996

Third party benefits administrator

Lead Benefits Claims Processor

Analyzed and approved payment for medical and short-term disability

claims according to client plan design. Designated benefits liaison

for several groups totaling over 9,000 lives.

Claim Processors of America, Inc.

Houston, TX 6/1991-12/1994

Third party benefits administrator

Benefits Analyst/Human Resources Representative

Promoted from claims processor to Benefits Analyst administering in-

house functions relating to benefit processing for clients. Benefit

programs included medical, dental, STD, LTD, 401K, Section 125 Plans.

Liaison between company and client representative.

Gyrodata, Inc

Houston, TX

11/1990-6/1991

Oil Well Survey Company

Technical/Administrative Assistant

Processed well surveys for submission to oil and gas companies.

Coastal Corporation

Houston, TX 6/1981-9/1990

Oil and Gas Corporation

Senior Benefits Analyst

Employee liaison for health and welfare plans for 25,000 employee

population and 6 benefit programs. Conducted new employee orientations,

coordinated enrollment and day to day administration incorporating

payroll, finance, tax and HR departments. Incorporated plan design

suggestions/requirements; communication projects which included

meetings, summary plan description development and new hire

orientation; negotiated with brokers, coordinated annual audit and 5500

preparation along with SAR mailing to employees. Experienced in

administering defined contribution plans administered in house

(Sunguard system), as well as retiree programs including defined

benefit, retiree medical and life insurance programs. Coordinated

March of Dimes Team Walk 1987-1990 and Corporate United Way campaigns.

EDUCATION:

Houston Community College

Currently pursuing Associates Degree in Business Administration

SYSTEM EXPERIENCE:

Microsoft Word, Excel, Outlook, Power Point, HR Office, HR Prospective,

PeopleSoft, JD Edwards, and ProBusiness.

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