Customer Service Sales Representative

Brandon Law

*** ********* *****

Dallas, TX *****

Home: 972-***-****

Cell: 214-***-****

************@*****.***

Objective

Experienced Collections and Customer Service Professional seeking a stable employer with growth and development

opportunities.

Experience

Account Receivables/Collections

Selecta Corp, LLC 06/2007 – 04/2011

• Manage accounts receivable for commercial portfolio including collection activity peaked at 2.1 million.

• Performed credit analysis to determine credit lines for customer, which would include tracking payment

history, pulling D&B reports, personal references, bank statements or contacting other vendors.

• Serving as a liaison to the sales team and the commercial customer.

• Heavy research and account reconciliation experience including debits, charge-backs, and cash applications

including payment application and posting to ledgers.

• Manage receivables for multiple divisions under Dickies Uniforms. Portfolio includes Wal-Mart,

Williamson-Dickies, Ross stores, Kmart, Sears, Amazon.com, and several other large retailers.

• Formerly Dickies Medical Uniforms, contracted by investment group to collect trade receivables for closed

Selecta Corp. since July 2010.

Sr. Credit Representative-Receivables/Collections

Century Maintenance Supply 02/2004 – 08/2006

• Managed portfolio peaked at 1.4 million.

• Performed commercial collection activity on various national and regional territories for apartment/rental

properties.

• Filing property liens against bad debts.

• Reconciliation, payment applications including deposits and posting to ledgers.

• Performed Credit analysis for determining credit worthiness by means of the customer’s credit references,

business associations, D&B reports, or credit reporting agencies.

• Provided assistance and feedback on customer’s credit status to sales team with direct contact between the

Sales representative, order entry, and customer service.

• Brief stint as an Inside Sales representative.

• Formerly Hughes Supply and HD Supply.

Account Resolution Specialist

Citigroup/Citibank 02/2003 – 02/2004

09/2006 – 06/2007

• Provided resolution and collection activity upon various types of credit card accounts both commercial and

consumer accounts including Exxon, Shell, Home Depot, and Citibank credit accounts via automated dialer

and manual queues.

• Served as team lead for Home Depot Commercial Skip trace department.

• Bonded in January 2003 upon employment.

• Worked 2 stints with Citigroup.

Customer Service Lead

Capital One Auto Finance 05/1999 – 04/2002

• Provided resolution and collection activity for first and second payment default, mid, and late stage

accounts via automated dialer or manual queue.

• Served as floor lead for customer service and early stage collections while providing resolution to

escalated calls for approximately 20 agents.

• Served as a “floater”. Assisted in several projects and job assignments for quality assurance,

funding, credit, title origination, insurance claims, bankruptcy, and accounting which included call

monitoring, document management, reconciliation, and credit analysis.

Skills

• Efficient in most Word Processing systems (Outlook, Office, Excel)

• Experience with several Accounting/Accounts Receivable programs .

• Efficient in keyboarding, 10 key, and data entry.

• Experienced in data/order entry, inside sales, accounts receivables, accounting support, payment applications

and posting, payment negotiations, office management, skip tracing, lien filing, document management,

insurance verification, credit support and analysis, loss and recovery procedures, proxy, clerical, employee

training support, and customer service.

• 44 hours of completed coursework at Paris Junior College and Eastfield College in Business and Office

management.

References are available upon request.

Contact this candidate