Customer Service Administrative Assistant

IRENE LUGO PRIMERA

**** ** ***** *******. ***** Lakes, FL 33015

786-***-**** ::: ***********@*******.***

PERSONAL INFORMATION

Date of Birth: February 11th, 1983

Place of Birth: Falcon, Venezuela

Age: 28

Sex: Female

Marital Status: Single

Languages: Spanish, English

QUALIFICATIONS PROFILE

Highly creative and multitalented Graphic Designer with extensive

experience in marketing and print design. Exceptional collaborative and

interpersonal skills and dynamic team player. Highly skilled in client and

vendor relations and negotiations, talented at building and maintaining

"win-win" partnerships. Passionate and inventive creator of marketing

strategies and campaigns; accustomed to performing in deadline - driven

environments with an emphasis on working within budget requirements. Well

organized, strong work ethics and willingness to work hard to achieve

employer objectives. Creative experience in the following:

PRINT PHOTOGRAPHY

MULTIMEDIA

- Brochures & Newsletters - Retouching

- Presentations

- Logos & Business Cards - Photograph Restoration

- E-commerce

- Posters & Post Cards

- Stationery

- Banners

- Magazines

- Promotional Items

PROFESSIONAL EXPERIENCE

Design Crafters Graphics. Hialeah, Florida. February 2009 - January 2011

Senior Graphic Designer

Producing design solutions to communicate messages to external clients with

high visual impact.

Graphic design solutions for a huge variety of products and activities,

such as advertising, corporative presentations, books, magazines, posters,

product packaging, exhibitions and displays, corporate communications and

corporate identity maintaining corporate visual 'brand'.

Developing creative ideas and concepts, choosing the appropriate media and

style to meet the client's objectives.

Working with a wide range of media, including photography and computer-

aided design.

Presenting finalized ideas and concepts to clients.

HBJR Enterprises. Miami, Florida. July 2007 - June 2008

Customer Service Representative & Administrative Assistant

Process credit cards sales through Visa, MasterCard, American Express and

Discover merchants. Vendor payments and administration of credit card

accounts. Entry and modify information into Salesys system. Generate repeat

business through successful client follow-up. Work with new customers in

the development of new accounts. Provide information regarding shipping and

tracking of packages. Assistance in the development of administrative

procedures. Responsible for customer service, duties included answering

customer queries, problem solving and providing detailed information on

products. Assistance in the training of new associates.

Flash & Design NV. Aruba, Netherlands Antilles, January 2005- January 2007.

Art Director - Graphic Design

Successfully manage and coordinate graphic design projects from concept

through completion. Create vision, conceive ideas and translate subject

matter into concrete design for newsletters, brochures, posters, magazines

and promotional materials and consistently meet deadlines and requirements.

Create design theme and graphics for presentations. Coordinate vendors to

meet all project requirements. Participate in production of print and

promotional items, working directly with printing companies.

Polaris Graphics Company. Maracaibo, Venezuela. July 2004 - December 2004

Graphic Design & Layout Corrections

Creation of graphics and designs for use in presentations and

advertising. Research new trends in the industry. Develop designs from a

marketing perspective using visual sense with an understanding of

typography and color. Work with internal / external customers and

Director to determine requirements. Catalog and maintain library of

completed work.

FREELANCE EXPERIENCE

Sample Catalog upon request.

EDUCATIONAL BACKGROUND

Bachelor of Graphic Design. Concentration: Print Media. July 2004

Dr. Rafael Belloso Chacin University (URBE, see www.urbe.edu).

Maracaibo, State of Zulia, Venezuela.

September 1999 - July 2004.

TECHNICAL PROFICIENCY

Platforms: Mac OS 9/10, Windows XP/Me/Vista.

Applications: Photoshop, PageMaker, Illustrator, Freehand, Quark,

Dreamweaver, CorelDraw, Office Suite (Word, Excel, PowerPoint. Outlook),

Internet Explorer, QuickBooks, SaleSys.

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