M ELISSA L ELL IOTT

**** **** ***** *****

COLUMBUS OHIO

614-***-****

Results-driven Customer Services Representative with proven abili ty to establish

r apport with clients. Dedicated with motivation to maintain customer satisfaction

and contribute to company success with over 8 years retail experience. Friendly,

Personable and responsible Cashier for over 5+ years. H ighly enthusiastic customer

service representative with 7+ years client in terface experience. Years of experience

working in fast-paced environments. Solid team player with great positive attitude.

Customer-focused retail sales associate with a solid understanding of the dynamics

of the retail apparel and shoe industry. Excellent communicator. Reliable customer

service with a proven t rack record in demanding sales.

AREAS OF EXPERT ISE

• Conflict resolution

• Strong organizational skills

• Creative problem solver

• Developed listening skills

• Excellent communication skills

• Fast learner with a wide range of practical skills

• Enthusiastic developer of good relations with clients

• Energetic work attitude

• Execution of f loor set and visuals

• Customer service oriented

• Creative problem solver

• Developed listening skills

• Excellent communication skills

• Fast learner with a wide range of practical skills

• Enthusiastic developer of good relations with clients

• Energetic work attitude

• Execution of f loor set and visuals

• Customer service oriented

• Convincing sales strategies

• MS Windows proficient

• Convincing sales strategies

• MS Windows proficient

ACCOMPL IS H ME N TS

Customer Relations:

Earned highest marks for customer satisfaction, company-wide.

Customer Service

Consistently received positive feedback from guests and created repeat business by

developing long-term relationships with customers.

H andled guest complaints, maintaining a positive dining experience for all Financial

Compiled inventory lists and worked with vendors for product pricing and special

orders.

H andled high volume sales with cash, credit and gift card t ransactions, balancing cash

d raw at end of shift with 100% accuracy rate. Sales

Consistently generated additional revenue through skilled sales techniques.

Monetary Transactions

Handled cash, check, credit and automatic debit card t ransactions with 100% accuracy.

M ul ti-tasking

Cashiered with two cash registers at once in tandem to maximize customer f low.

EMPLOYME N T H ISTORY

RA I NBOWS

COLUMBUS OHIO

SEN IOR SALES ASSOICATE

DEC 2009 TO CURRENT DATE

GAP I NC

GROVEPORT OHIO

M E RC HAN D ISE PROCESSER

AUG 2009 TO DEC 2009

U N I T E D POSTAL SERV ICE

GROVEPORT OHIO

MA I L SORTER

FEB 2007 TO DEC 2008

MO NGOL IAN BBQ

COLUMBUS OHIO

H OST

FEB 2006 TO JAN 2007

I C I NGS BY CLAR I ES

COLUMBUS OHIO

ASST MA NAGER

APR 2002 TO DEC 2006

PANERA BREAD

BEXLEY OHIO

CASHIER,BUS GIRL,WAITRESS AND BAKER

APR 2000 TO AUG 2002

LEND I NG A H ELP ING HAND

CAPITIAL SLEEP LAB CENTER

COLUMBUS OHIO

SCEDUL ING,MULTI L I NE PHONE CALLS,FAXING,FIL ING,RESEARCHING

MAY 2004 TO MAY 2008

FAIRWOOD ELM

COLUMBUS OHIO

TEACHERS ASST

AUGUST 2001 TO MAY 2004

EDUCAT ION AND TR IAN ING

L IFE SKIL LS CENTER

COLUMBUS OHIO US

2005 TO 2007

Focused on…,, GPA, HS Diploma,

I NDEPENDENCE H IGH

COLUMBUS OHIO

2004 TO 2005

Customer service, Customer Retention, Sales, MS Excel, MS Word, Cash

handling, Data entry. Phone Skills, Outbound Calls, Customer Requests,

I n ternet, Counseling, Product Knowledge Market research. HS diploma,

Customer Asurance, Software, Microsoft Office Training, Terri tory Sales

E xperience

Contact this candidate