Customer Service Sales
Resume:
M ELISSA L ELL IOTT
COLUMBUS OHIO
Results-driven Customer Services Representative with proven abili ty to establish
r apport with clients. Dedicated with motivation to maintain customer satisfaction
and contribute to company success with over 8 years retail experience. Friendly,
Personable and responsible Cashier for over 5+ years. H ighly enthusiastic customer
service representative with 7+ years client in terface experience. Years of experience
working in fast-paced environments. Solid team player with great positive attitude.
Customer-focused retail sales associate with a solid understanding of the dynamics
of the retail apparel and shoe industry. Excellent communicator. Reliable customer
service with a proven t rack record in demanding sales.
AREAS OF EXPERT ISE
• Conflict resolution
• Strong organizational skills
• Creative problem solver
• Developed listening skills
• Excellent communication skills
• Fast learner with a wide range of practical skills
• Enthusiastic developer of good relations with clients
• Energetic work attitude
• Execution of f loor set and visuals
• Customer service oriented
• Creative problem solver
• Developed listening skills
• Excellent communication skills
• Fast learner with a wide range of practical skills
• Enthusiastic developer of good relations with clients
• Energetic work attitude
• Execution of f loor set and visuals
• Customer service oriented
• Convincing sales strategies
• MS Windows proficient
• Convincing sales strategies
• MS Windows proficient
ACCOMPL IS H ME N TS
Customer Relations:
Earned highest marks for customer satisfaction, company-wide.
Customer Service
Consistently received positive feedback from guests and created repeat business by
developing long-term relationships with customers.
H andled guest complaints, maintaining a positive dining experience for all Financial
Compiled inventory lists and worked with vendors for product pricing and special
orders.
H andled high volume sales with cash, credit and gift card t ransactions, balancing cash
d raw at end of shift with 100% accuracy rate. Sales
Consistently generated additional revenue through skilled sales techniques.
Monetary Transactions
Handled cash, check, credit and automatic debit card t ransactions with 100% accuracy.
M ul ti-tasking
Cashiered with two cash registers at once in tandem to maximize customer f low.
EMPLOYME N T H ISTORY
RA I NBOWS
COLUMBUS OHIO
SEN IOR SALES ASSOICATE
DEC 2009 TO CURRENT DATE
GAP I NC
GROVEPORT OHIO
M E RC HAN D ISE PROCESSER
AUG 2009 TO DEC 2009
U N I T E D POSTAL SERV ICE
GROVEPORT OHIO
MA I L SORTER
FEB 2007 TO DEC 2008
MO NGOL IAN BBQ
COLUMBUS OHIO
H OST
FEB 2006 TO JAN 2007
I C I NGS BY CLAR I ES
COLUMBUS OHIO
ASST MA NAGER
APR 2002 TO DEC 2006
PANERA BREAD
BEXLEY OHIO
CASHIER,BUS GIRL,WAITRESS AND BAKER
APR 2000 TO AUG 2002
LEND I NG A H ELP ING HAND
CAPITIAL SLEEP LAB CENTER
COLUMBUS OHIO
SCEDUL ING,MULTI L I NE PHONE CALLS,FAXING,FIL ING,RESEARCHING
MAY 2004 TO MAY 2008
FAIRWOOD ELM
COLUMBUS OHIO
TEACHERS ASST
AUGUST 2001 TO MAY 2004
EDUCAT ION AND TR IAN ING
L IFE SKIL LS CENTER
COLUMBUS OHIO US
2005 TO 2007
Focused on…,, GPA, HS Diploma,
I NDEPENDENCE H IGH
COLUMBUS OHIO
2004 TO 2005
Customer service, Customer Retention, Sales, MS Excel, MS Word, Cash
handling, Data entry. Phone Skills, Outbound Calls, Customer Requests,
I n ternet, Counseling, Product Knowledge Market research. HS diploma,
Customer Asurance, Software, Microsoft Office Training, Terri tory Sales
E xperience
Contact this candidate