Service Agent

Jonathan N. Marshall

**** **** *****, ** **********, DC 20002 Email *************@*****.***

Contact: Doug 202-***-**** Evening Phone 202-***-****

OBJECTIVE

To obtain a new position and bring to your organization enthusiasm, dedication,

responsibility and good work ethic while gaining personal and professional growth

in the area of computer information systems and technology.

Experience

DC SERVICES, INC, WASHINGTON, DC

FIELD SERVICE/SUPPLY TECH, July 2005-Present

• Promote, enhance and maintain positive agent and company rapport by communicating

with agents, accepting agent complaints, resolving concerns when possible and notifying

the appropriate individual for resolution when necessary

• Gather information about prior visits to agents and use to plan itinerary and schedule of

agent visits while prioritizing agent needs for service and/or supplies

• Maintain the necessary amount of supplies to properly service agent

• Clean and/or make minor adjustment of malfunctioning terminals

• Run and pull wiring, program and calibrate equipment while adhering to codes, regulations

and standards

• Deliver supplies to agents

• Instruct agents on terminal operation when needed

• Prepare and maintain records for all supply deliveries and service daily

• Maintain radio communication with dispatcher, reporting status of terminal and obtaining

additional assignments

• Maintain company vehicle daily

Education

Wilberforce University (Communications and Computer Information Systems) 2002

- 2005

SKILLS

Assemble and Dissemble Electronic Terminals for DC Lottery

Certified Microsoft User Specialist

CIS- Computer Information Systems

REFERENCES PROVIDED UPON REQUEST

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