Customer Service Manager
Resume:
Zachary Harris
********@*****.***
SENIOR DESKTOP SPECIALIST
Result-driven, technology professional surviving and thriving in the ever
changing mortgage environment, while earning three wage increases
throughout the 2009 mortgage collapse.
Technical expertise includes, but is not limited to:
Software: Citrix GoTo Suite, Cisco WebEx, iLinc Web Collaboration,
Microsoft 07/03: Excel, PowerPoint, Access, Publisher, Word, Outlook and
OneNote. Adobe Suite: Dreamweaver, Premier, Captivate, Audition, Photoshop,
and Media Encoder. Google Analytics, Reuters Bridge, Reuters Trader North
America, various HDD health monitors, TrueCrypt disk encryption, dm-crypt,
TMPGEnc encoder, implementation of various video codec's, ACT, Putty,
SecureCRT, Onstream Media, McAfee Antivirus, Blackberry, NetSuite, VMware
Workstation
Hardware: Hardware/Software RAID 0,1,5 in both Linux/Windows environments,
Polycom Video Conferencing Systems, personally building and maintaining
numerous desktop computers for friends and family.
Operating Systems: Ubuntu: Server/Desktop, Debian Server, XP, Vista,
Windows7, VMware.
Networking: Routers, Switches, FTP
The Mortgage Success Source Holmdel, NJ
2007 - Present
A division of the United Communications Group
Technical Operations Manager
. Maintain and update content across all three of the company's websites.
. Single and only point of contact for IT support throughout a 50 person
office. Including Senior Management, Marketing, Sales, Member Services,
Finance, Content, and Development departments.
. Technical producer for a 1st place (Specialized Information Publishers
Foundation) award winning industry trade show.
. Organize and produce all components of up to seven live web events per
month with an audience of 50-2000 attendees per event including:
planning, implementing, problem solving, customer service, recording,
editing, mastering, and delivery.
. Adapt to daily challenges that are associated with working on both a
remote and local team.
. Act as a liaison between our parent company and home office for
enterprise level tasks.
. Working knowledge of all aspects of the financial markets and how
potential changes can affect Mortgage Backed Securities.
. Adapt to a rapidly changing corporate environment through downsizing
efforts by taking on additional responsibilities and learning new
software.
Northwestern Mutual Princeton, NJ
2006
Financial Representative Intern
. Understanding and selling a wide variety of financial products.
EDUCATION
Monmouth University West Long Branch, NJ
2003-2007
B.S. in Business, concentration in Finance with a minor in Information
Technology
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