Sales Customer Service
Resume:
Susan Chen
Tustin, CA *2780
E-mail: ********@*****.***
____________________________________________________________________________
___
PROFESSIONAL EXPERIENCE
Toshiba America Information Systems, Inc. 2003 -
Present
Irvine, California
Executive Administrator
. Provided executive and administrative support to the General Counsel and
other members of the Legal Department.
. Supported the Legal Department with travel arrangements, expense reports,
daily mail, copying, scanning, and faxing of documents. Reserved meeting
rooms, arranged food and other services for meetings. Served as back-up
administrator for the president's office.
. Compiled PowerPoint presentations for monthly meetings with the president
and executive vice president.
. Completed monthly legal forecast and assisted in completing monthly
litigation reports for distribution to the president and other key
executives of the company.
. Assisted with gathering information and documents for various corporate
audits (legal, export control, R&D activities, risk management).
. Created organization charts and flow charts for the General Counsel.
. Assisted with patent and trademark matters in the department.
. Processed invoices and obtained approval signatures for invoices as well
as other legal documents.
. Assisted with document retention within the department.
. Answered MSOffice questions within the department and assisted in
implementing the solution.
. Created files, managed and updated files repository (both hard and soft
copies).
. Proof-read documents for the department and revised legal documents per
attorneys' edits.
. Performed notarial duties for the company.
SONANCE 2001 - 2002
San Clemente, California
Sales Analyst
. Responsible for developing and building sales analysis reports to support
the increase of profitable sales.
. Conducted annual customer renewal and completed evaluation process.
. Created customer profitability analysis reports.
. Developed unit sales forecasting process with several key departments as
well as completed monthly sales forecasts from manufacturer's
representatives.
. Evaluated the effectiveness and ROI of sales programs.
. Served as liaison to marketing for new product launch plans, tradeshows,
conferences, seminars and customer events coordination.
RICOH CORPORATION 1999 - 2001
Tustin, California
E-Commerce Sales Specialist (2000 - 2001)
. Responsible for daily merchandising and management of Ricoh online store.
. Implemented e-commerce strategies for optimizing store revenue including
managing outside vendor resources and relationships as well as end-users.
. Interfaced daily with key accounts regarding sales status and performing
non-technical customer service.
. Provided detailed reporting and analysis of revenue and sales quota
results for Disc Media Systems Center (DMSC) management.
. Provided sales/administrative support to DMSC management.
Analyst, Sales Support (1999 - 2000)
. Developed a variety of analyses and reports with database development to
maximize parts and supplies revenue for the Western Region Consumable
Products Dept.
. Designed, tested and executed custom import routines that assimilate data
extracted from Ricoh's internal system into Access or Excel for further
analysis.
. Analyzed cost studies, business sales trends, and program participation
of dealers.
STANLEY ELECTRIC SALES OF AMERICA, INC. 1995 - 1999
Irvine, California
Market Analyst (1998 - 1999)
. Researched markets related to optoelectronic products.
. Provided summary reports for assigned market segments.
. Conducted extensive telephone contact with trade associations and
companies for various assigned projects.
. Analyzed distributors and potential partners for strategic alliances.
Marketing Communications Specialist (1997 - 1998)
. Performed marcom tasks including media schedule planning and analysis,
advertisement insertion orders, and material preparation and forwarding.
. Performed editorial duties for company newsletter.
. Coordinated with printers, graphics houses, writers, and other suppliers
for newsletter, direct mail, advertising, collateral, and etc.
. Tracked sales leads, maintained and updated newsletter and direct mail
databases.
. Performed special research projects for various industry segments.
Administrative Assistant (1995 - 1997)
. Provided administrative support for the General Manager, the Controller,
and the Marketing Manager.
. Implemented price book changes for all the company's products.
. Ran monthly reports for the department.
. Reconciled monthly point-of-sale report and worked on special projects.
EDUCATION AND COMPUTER SKILLS
University of California, Irvine
B.A., Economics GPA: 3.5
Honors: Dean's Honor List, Outstanding College Students of America, Golden
Key National Honor Society
Strong computer skills in Microsoft Excel, Word, Powerpoint. Proficient in
Microsoft Outlook, SharePoint, Visio, Lotus Notes and Oracle ERP.
Contact this candidate