Customer Service Administrative Assistant

Barbara J. Wade

***** **** **., **. **********, MD 20744

******@*******.***

Home 301-***-****

Mobile 301-***-****

Conference Coordinator Event / Meeting Planner

Summary of Qualifications

Twenty five years of experience in providing conference, meeting and

administrative support

Certified Planner of Professional Meetings, 2006-2011

Adept at advanced teleconference and videoconferencing software and

equipment

Skilled in providing excellent customer service ... Work well under

pressure and stress

A team leader ... Resourceful ... Accurate ... Dependable with follow-

through abilities

Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook),

Internet Explorer, Windows; Corel Word Perfect Suite; Quick Books

Professional Experience

Conference Coordinator, Dickstein Shapiro LLP, Washington, D.C. April

2002-2014

Manage schedules of 44 conference rooms for this law firm of 800. Schedule

and coordinate internal and external meetings with attorneys, clients and

support staff. Ensure that all schedules are entered correctly in a

computerized calender. Follow up with staff regarding changes and

deletions. Handle all event details and diagrams. Ensure that all logistics

are met for each schedule and that appropriate audiovisual equipment is

placed properly in each conference room before meetings, seminars and

training programs.

Set up events in the absence of audiovisual technicians. Assist audiovisual

and information technology departments with setting up personal/laptop

computers; LCD projectors; flip charts; speakerphones; lavaliere and

wireless hand held/push-to-talk microphones; video recording devices;

videocassette recorders; and videoconferencing equipment. Arrange for

display of multiple images on screens using matrix mixers.

Skilled in operating Crestron remote controls, Tandberg 3000/6000 video

conference systems, Extron matrix mixers, Sony scan converters and Clear

One conference call telephone interface. Arrange video conferences to

multiple locations, using Tandberg equipment or bridging company to connect

more than three sites. Record meetings on DVD/VCR recorders using input

from up to six video conference cameras. Troubleshoot Crestron remotes when

images become stuck. Operate equipment manually as backup.

Coordinate with other departments within the firm to determine what is

needed for each appointment. Arrange with housekeeping staff for timely

delivery of food and beverages. Create portfolios of vast table

arrangements as visual aids to assist clients in planning their

conferences/meetings. Prepare reports on conference center facility

operations and equipment. Expanded the conference department to include a

reservationist. Provide notary public services.

Administrative Assistant February 2001-January 2002

Geppetto Catering Inc., Riverdale, Md.

Handled customer service inquiries, quickly answering questions and solving

problems. Maintained catering supplies. Created daily and special event

menus. Prepared catering proposals and contracts. Processed accounts

payable and receivable using Quick Books software.

Receptionist, Shea & Gardner, Washington, D.C. February 1988-February

2001

Answered telephones, greeted visitors and assisted clients with logistics,

including taxicab and limousine service. Made travel arrangements and

notarized documents for attorneys and their clients. Managed reservations

for nine conference rooms. Maintained petty cash and disbursed parking

stickers. Arranged for food and beverage service and catering for meetings.

Additional Experience

Events Coordinator (Part-Time) 2000-2005

Congressional Black Caucus, Washington, D.C.

Coordinated events for spouses at annual conferences at the Washington

Convention Center. Assisted with ticket booths, answered telephones and

maintained travel arrangements. Arranged distribution of more that 2,000

promotional items.

Education

Strayer University, Temple Hills, Md.: BBA, 2007

Barbizon Fashion Merchandising, Bethesda, Md.: 1984-1985

Barbizon Modeling School, Bethesda, Md.: 1983-1984

Friendly High School, Fort Washington, Md.: Diploma, 1984

Community Service

Associate in many charitable foundations.

References Available upon Request

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